If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Assists in the planning, facilitation, and coordination of Quality Management activities related to the pursuit of continuous improvement in any of the following areas: the delivery of patient care, clinical outcomes, operational efficiency, patient satisfaction, patient safety, and cost savings. This position will also play a primary role in the education of Associates, management and physicians on the quality improvement programs. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Assists in the planning, facilitation, and coordination of Quality Management activities related to the pursuit of continuous improvement in any of the following areas: the delivery of patient care, clinical outcomes, operational efficiency, patient satisfaction, patient safety, and cost savings. This position will also play a primary role in the education of Associates, management and physicians on the quality improvement programs. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Plans, coordinates and facilitates hospital-wide performance improvement activities.
• Plans, coordinates, facilitates and documents all activities related to multidisciplinary Quality Improvement teams.
• Teaches quality improvement through formal and informal methods and example.
• Acts as liaison and coordinator for external collaborative QI activities.
• Coordinates the effective measurement, analysis and presentation of data and results related to the organization improvement priorities, QI teams and related indicators.
• Exhibits focus and professionalism in all efforts and activities related to role in Performance Improvement, Quality, and Safety.
• Performs other job functions as requested or assigned.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Bachelor's Degree Nursing- RN
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Public Health
• Bachelor's Degree Education
• Bachelor's Degree Quality Management
• Master's Degree

Work Experience Requirements

• 5-7 years Progressive experience as a healthcare provider or quality improvement

Knowledge, Skills and Abilities

• Knowledge of healthcare performance, process or quality initiatives and principles.
• Basic understanding of local, state and federal regulatory agencies requirements for hospitals.
• Ability to plan and implement performance improvement measures to assure compliance with the regulatory statues of such agencies.
• Demonstrated skill and proficiency in leadership, interpersonal relations, and teaching.
• Ability to facilitate and lead cross-functional teams.
• Ability to prioritize and effectively manage multiple tasks.
• Ability to manage change and produce results in a fast-paced environment.
• Ability to work independently and produce results in a matrix environment.
• Strong analytical, communication and presentation skills.
• Excellent PC skills (Microsoft Office, Excel, Access, etc.).

Supervision Provided by this Position

• There are no lead or supervisory responsibilities for this position. However, the QI Specialist has supervision of assigned QI teams, projects, and collaboratives to ensure the smooth flow of activities and attainment of quality and safety goals.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Bachelor's Degree: Education, Bachelor's Degree: Healthcare Administration, Bachelor's Degree: Nursing- RN (Required), Bachelor's Degree: Public Health, Bachelor's Degree: Quality Management, High School Diploma or Equivalent, Master's Degree

Work Experience:

Progressive experience as a healthcare provider or quality improvement

Certifications:

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.