Clinical Service Representative II

Location: St. Louis, MI
Duration: 3 months with possible contract to Hire

Description:
Epic experience HUGE plus.
3+ years of customer service experience is preferred.
Position is responsible for providing clinical office support which includes greeting and registering patients, verifying insurance benefits and referrals, and collecting co-payments.
Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
Collects co-pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminder, obtaining insurance information and referral forms.
Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
Schedules return patient appointments and patient testing; validates patient's parking.
Assists patients with insurance questions regarding billing process.

Skills:
Demonstrated human relations and effective communication skills.
Working knowledge of insurance, medical terminology and computer skills.

Education:
High school diploma or equivalent high school certificate.
BLS strongly preferred

Languages:
English Read Write Speak

Skills Required:
Payments
Retail sales
Epic
Billing
HIPAA

Additional Skills:
Office support
Customer service oriented
Office medical

Minimum Degree Required:
Completed High School (Diploma or GED)

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.