• Job Description

  Req#: C9350-25-0724?language=en&page=268&sort=publicationDateDesc

  Job summary

  Post holders will be required to work shifts on a weekly basis, including some bank holidays.

  The Clinical Support Office is based within Ashworth Hospital, and the role involves assisting managers in ensuring that safe and appropriate staffing levels are maintained across the sites.

  We are looking for individuals who will embrace the Trust's values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support.

  Main duties of the job

  To provide general clerical support as required, enabling the office to function effectively, using electronic roster systems and Microsoft Office software suite e.g. Outlook, Excel and Word.

  To maintain an overview of the staffing of wards, by collating information and compiling master duty sheets, utilising the electronic roster system and Excel.

  Work closely with the Ward Managers and Duty Managers to ensure that an accurate service view of the daily staffing is readily available.

  Identify any potential staffing deficits that may have a potential negative impact upon service delivery and alert senior managers.

  To work closely with the central nurse bank to ensure that the services provided remain as effective as possible in the meeting of service need for additional staffing.

  About us

  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands.

  We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

  At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year Per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  350-SC7190029

  Job locations

  Ashworth Hospital

  Parkbourn

  Maghull

  L31 1HW

  
  

  Job description

  Job responsibilities

  Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.

  Job description

  Job responsibilities

  Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.

  Person Specification

  QUALIFICATIONS

  Essential

  • Good standard of general education

  Desirable

  • Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
  • Experience of clinical settings and operational ward practices

  KNOWLEDGE/EXPERIENCE

  Essential

  • Experience of working with computer based rostering / information systems.
  • Evidence of cross-organisational working
  • Understanding of the staffing needs of a clinical workforce
  • Financial awareness
  • Knowledge of workforce issues in the NHS and shift systems
  • Awareness of key operational issues such as EWTD, temporary staffing, etc.
  • Understanding of demands on Ward/Department heads in terms of service pressure

  VALUES

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet

  SKILLS

  Essential

  • Excellent organisational skills
  • Developed interpersonal skills and able to communicate at all levels
  • Ability to work under pressure and within set timescales
  • Clear written and verbal communication
  • Ability to absorb new information quickly
  • Skilled user of IT
  • User of Microsoft Office Suite
  • Able to work within a multi-professional team
  • Ability to build a rapport with clinical, admin & clerical and managerial teams
  • Flexibility - adapts to ensure achievement of objectives within changing environment
  • Motivated and committed to the work in hand
  • Able to accept advice and give help when needed
  • Professional attitude to work
  • Adheres to local and national legislation
  • Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment.

  Person Specification

  QUALIFICATIONS

  Essential

  • Good standard of general education

  Desirable

  • Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
  • Experience of clinical settings and operational ward practices

  KNOWLEDGE/EXPERIENCE

  Essential

  • Experience of working with computer based rostering / information systems.
  • Evidence of cross-organisational working
  • Understanding of the staffing needs of a clinical workforce
  • Financial awareness
  • Knowledge of workforce issues in the NHS and shift systems
  • Awareness of key operational issues such as EWTD, temporary staffing, etc.
  • Understanding of demands on Ward/Department heads in terms of service pressure

  VALUES

  Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet

  SKILLS

  Essential

  • Excellent organisational skills
  • Developed interpersonal skills and able to communicate at all levels
  • Ability to work under pressure and within set timescales
  • Clear written and verbal communication
  • Ability to absorb new information quickly
  • Skilled user of IT
  • User of Microsoft Office Suite
  • Able to work within a multi-professional team
  • Ability to build a rapport with clinical, admin & clerical and managerial teams
  • Flexibility - adapts to ensure achievement of objectives within changing environment
  • Motivated and committed to the work in hand
  • Able to accept advice and give help when needed
  • Professional attitude to work
  • Adheres to local and national legislation
  • Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Ashworth Hospital

  Parkbourn

  Maghull

  L31 1HW

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mersey Care NHS Foundation Trust

  Address

  Ashworth Hospital

  Parkbourn

  Maghull

  L31 1HW

  
  

  Employer's website

  https://www.merseycare.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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