• Job Description

  Req#: C9179-23-0113?language=en&page=908&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen within the Clinical Support Services and Women's and Children for a member of the Clinical Support Officer based at Newmarket Community Hospital.

  The post holder will have their time split between Office Admin and the Main Reception desk. Usual hours will be between 8am -5.30pm Monday to Friday.

  The successful candidate will need to have excellent interpersonal skills, have a flexible approach to working and a drive to promote a high standard of care for our patients.

  If you feel you have the necessary skills, experience and qualities to help us put patients first, please contact Mark Geeves (mark.geeves@wsh.nhs.uk) for an informal discussion or arrange a visit.

  Main duties of the job

  The successful candidate will have their time split in a variety of roles.

  The candidate will be expected to work on Reception carrying out various administration tasks including

  • checking in patients
  • booking follow up appointments for both West Suffolk Hospital and Addenbrookes patients
  • assisting in general enquires.
  • answering the Main Newmarket phoneline

  The candidate will be expected to work in the admin office carrying out various roles including

  • Preparing and checking clinical notes for the clinics ahead.
  • Answering the phone line to the Phlebotomy patient phone line.

  The successful candidate will require:

  • Ability to work calmly in a busy environment
  • Previous experience as an administrator/reception role, communicating with the general public and other service providers
  • Excellent IT skills
  • Adaptable and flexible approach to working
  • Working in an effective team

  Approachable, friendly and supportive of others

  About us

  #BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

  We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

  The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

  Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

  We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

  With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

  We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

  Join us. What will you #BeKnown for?

  Date posted

  24 October 2023

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  179-23-5101-C

  Job locations

  Newmarket Community Hospital

  56 Exning Road

  Newmarket

  CB8 7JG

  
  

  Job description

  Job responsibilities

  Please see the job description and person specification attached for further information on the role.

  Job description

  Job responsibilities

  Please see the job description and person specification attached for further information on the role.

  Person Specification

  Education & Qualifications

  Essential

  • NVQ/BTEC Level 3 or equivalent experience (eg English & Maths)

  Desirable

  • Computer literacy qualification EDL

  Experience & Knowledge

  Essential

  • Previous experience an administrator/receptionist role, communicating with the general public
  • Knowledge of Information Governance requirement and GDPR (2018)
  • Ability to analyse and interpret management and patient information and to make recommendations to others
  • Knowledge of National guidelines for patients access hospital services who are not residing in the UK or those who have residency of less than 12 months
  • Communication with a wide range of multi-disciplinary teams and external agencies
  • Working in an effective team
  • Ability to work on own initiative
  • Good organisational and prioritizing skills

  Desirable

  • Experience of working within the NHS
  • Experience of working with confidential data
  • Experience of multi communications with a wide range of teams
  • Specialist knowledge of E-Care, Swiftqueue, Bookwise & knowledge of DATIX incident reporting

  Skills & Abilities

  Essential

  • Excellent interpersonal and communication skills
  • Ability to work with different staff groups across all levels of the organisation.
  • Ability to work calmly in a busy environment.
  • Excellent IT skills
  • Ability to use problem solving skills.
  • Time management skills
  • Able to manage own time and deliver personal objectives under pressure.
  • Ability to analyse and resolve complex patient appointment issues

  Desirable

  • Ability to work autonomously, using own initiative.
  • Ability to prioritise work load.
  • Understanding of risk management and health and safety issues, raise incidents on DATIX.
  • Knowledge of health records
  • Knowledge of e-Care or other NHS computer programmes
  • Understanding conflict resolution

  Personal Qualities

  Essential

  • Diplomatic and calm under pressure.
  • Approachable, friendly and supportive of others
  • A genuine interest in contributing to kind and compassionate care within the Trust.
  • Emotionally robust to cope with all situations that may arise within the Admin & Support environment.
  • Flexible approach to working hours, both within and outside the constraints of the rota, with an ability to work on Saturdays, Bank Holidays and evenings as required.
  • Values the importance of good presentation.
  • Able to relate to all people, valuing individual qualities that contribute to team working and the outcomes of care delivery.

  Desirable

  • Enjoy working in a team environment

  Person Specification

  Education & Qualifications

  Essential

  • NVQ/BTEC Level 3 or equivalent experience (eg English & Maths)

  Desirable

  • Computer literacy qualification EDL

  Experience & Knowledge

  Essential

  • Previous experience an administrator/receptionist role, communicating with the general public
  • Knowledge of Information Governance requirement and GDPR (2018)
  • Ability to analyse and interpret management and patient information and to make recommendations to others
  • Knowledge of National guidelines for patients access hospital services who are not residing in the UK or those who have residency of less than 12 months
  • Communication with a wide range of multi-disciplinary teams and external agencies
  • Working in an effective team
  • Ability to work on own initiative
  • Good organisational and prioritizing skills

  Desirable

  • Experience of working within the NHS
  • Experience of working with confidential data
  • Experience of multi communications with a wide range of teams
  • Specialist knowledge of E-Care, Swiftqueue, Bookwise & knowledge of DATIX incident reporting

  Skills & Abilities

  Essential

  • Excellent interpersonal and communication skills
  • Ability to work with different staff groups across all levels of the organisation.
  • Ability to work calmly in a busy environment.
  • Excellent IT skills
  • Ability to use problem solving skills.
  • Time management skills
  • Able to manage own time and deliver personal objectives under pressure.
  • Ability to analyse and resolve complex patient appointment issues

  Desirable

  • Ability to work autonomously, using own initiative.
  • Ability to prioritise work load.
  • Understanding of risk management and health and safety issues, raise incidents on DATIX.
  • Knowledge of health records
  • Knowledge of e-Care or other NHS computer programmes
  • Understanding conflict resolution

  Personal Qualities

  Essential

  • Diplomatic and calm under pressure.
  • Approachable, friendly and supportive of others
  • A genuine interest in contributing to kind and compassionate care within the Trust.
  • Emotionally robust to cope with all situations that may arise within the Admin & Support environment.
  • Flexible approach to working hours, both within and outside the constraints of the rota, with an ability to work on Saturdays, Bank Holidays and evenings as required.
  • Values the importance of good presentation.
  • Able to relate to all people, valuing individual qualities that contribute to team working and the outcomes of care delivery.

  Desirable

  • Enjoy working in a team environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  West Suffolk NHS Foundation Trust

  Address

  Newmarket Community Hospital

  56 Exning Road

  Newmarket

  CB8 7JG

  
  

  Employer's website

  https://www.wsh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  West Suffolk NHS Foundation Trust

  Address

  Newmarket Community Hospital

  56 Exning Road

  Newmarket

  CB8 7JG

  
  

  Employer's website

  https://www.wsh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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