Summit Medical Group

Clinical Support - RN

Employment typePart-Time

This job is now closed

  • Job Description

      Req#: R33630

      About Our Company

      We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

      Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

      When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

      Job Description

      Job Description

      Clinic Location: Remote (in Colorado)

      As a Clinical Support - RN (remote), you will be responsible for providing virtual assessment of patient’s needs. This requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by VMD. The Clinical Support - RN provides advice and follow-up education consistent with the patient's age and cultural needs. The Clinical Support - RN responds to the patient’s inquiries, prioritizing responses and routing urgent situations to the appropriate VMD provider. The Clinical Support - RN maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and VMD policies and procedures.

      How You Will Get Things Done:

      • Utilize physician-approved protocols and online assessment tools to identify symptoms, manage patient health concerns and direct patients to appropriate and necessary care
      • Document all clinical interventions in applicable EMR and electronic software systems
      • Document symptoms/complaints, nursing assessment, advice, and patient/caller response
      • Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness
      • Assess the physical, social, and emotional needs of patients and families
      • Thoroughly report assessment, intervention, and/or recommendations as provided to patient
      • Guide evaluation by instructing patient/caller how to evaluate symptoms and educate on effectiveness of treatment and when to call back
      • Call pharmacy with prescriptions ordered by the provider based on an acute need
      • Address changes in patient’s health status and perform follow-up activities including laboratory results and diagnostics, scheduling same-day appointments and assisting with medication inquiries

      How You Will Build Trust:

      • Respond to patient questions and appropriately provide reassurance addressing patient concerns
      • Educate patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness
      • Counsel patients and families on concerning health assessments and educate on prevention of disease and health maintenance
      • Improve health care outcomes of patients and their access to appropriate health care
      • Develop and maintain effective professional working relationships with the providers and staff at VMD

      How You Will Innovate:

      • Participate in orienting and develop training to help guide team member
      • Develop a working nursing diagnosis and determine interventions and dispositions per guidelines

      Experience to Drive Change:

      • Active unencumbered compact RN license
      • 1 year of experience preferred
      • 2+ years of Med-Surg experience plus 1+ year in high acuity (ER, ICU, IMU, CCU, Pre/Post Op) setting - OR - Ambulatory Telephone Triage Certification plus 3+ years in Telephone Triage setting (strongly preferred)
      • Expert level working with various computer software and programs; strong technology skills (touch typing at 45 – 65 WPM strongly preferred)
      • Flexibility in shift scheduling per the needs of our patients (working opening, mid, and closing shifts during business hours)

      For Colorado Residents only: The base compensation range for this role is $28-42/hr. At VillageMD , compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan

      About Our Commitment

      Total Rewards at VillageMD

      Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

      Equal Opportunity Employer

      Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

      Safety Disclaimer

      Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at .

  • About the company

      Summit Medical Group one of the largest physician owned multispecialty medical practices in the country. In addition to its 250,000-square-foot main campus, the Group has 67 satellite offices in central and northern New Jersey. It employs more than 600...