NHS
Clinical Support Services & Systems Co-Ordinator
This job is now closed
Job Description
- Req#: C9222-25-0314?language=en&page=10&sort=publicationDateDesc
- Educated to GCSE / A-level standard
- Customer Care Training
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection Issues and GDPR
- Appropriate secretarial/administrative qualification
- ECDL Qualification
- Knowledge of Medical Terminology
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
- Experience of using filing systems
- Previous NHS or public sector environment experience
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to work under pressure
- Ability and willingness to extend knowledge and learn new skills
- Support of NHS values/ethics
- Ability to be firm, yet pleasant as appropriate
- Able to demonstrate a commitment to the Trust's values
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Excellent time management skills
- Good numeracy skills
- Ability to work in a multi-disciplinary setting
- Competence in typing - accurate
- To be prepared to work from other sites in Hounslow and Richmond Boroughs
- Educated to GCSE / A-level standard
- Customer Care Training
- Awareness of a range of Health Service Provisions
- Understanding of Data Protection Issues and GDPR
- Appropriate secretarial/administrative qualification
- ECDL Qualification
- Knowledge of Medical Terminology
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Previous experience of effective team working
- Experience of using filing systems
- Previous NHS or public sector environment experience
- Excellent interpersonal skills
- Tact and discretion in relation to confidential matters
- Ability to work under pressure
- Ability and willingness to extend knowledge and learn new skills
- Support of NHS values/ethics
- Ability to be firm, yet pleasant as appropriate
- Able to demonstrate a commitment to the Trust's values
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Good written and verbal communication skills
- Excellent time management skills
- Good numeracy skills
- Ability to work in a multi-disciplinary setting
- Competence in typing - accurate
- To be prepared to work from other sites in Hounslow and Richmond Boroughs
Job summary
We are looking for an enthusiastic and organised team coordinator with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.
We are transforming our SPA service, which currently covers both Hounslow and Richmond Boroughs. The service will be separating into two single point of access services from July 2025, whereby this post will transfer to Kingston and Richmond NHS Foundation Trust to work in the Single Point of Access Service for Richmond Community Services.
The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.
Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.
You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.
Main duties of the job
Main duties of the role:o Ability to work autonomously and as part of a Team.o Provide an initial point of contact for referrers to for Hounslow and Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.o Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.o Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response serviceso Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.o Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.o Receive and provide handover with the overnight single point of access both administrative and clinical.o Participate in the ongoing development of the service.o Complete accurate patient records to ensure continuity of care.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Date posted
16 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum pro rata inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Part-time
Reference number
222-HCS-612
Job locations
Heart of Hounslow Centre for Health
92 Bath Road
Hounslow
TW3 3LN
Job descriptionJob description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Other Requirements
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Other Requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West London NHS Trust
Address
Heart of Hounslow Centre for Health
92 Bath Road
Hounslow
TW3 3LN
Employer's website
Employer details
Employer name
West London NHS Trust
Address
Heart of Hounslow Centre for Health
92 Bath Road
Hounslow
TW3 3LN
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.