• Job Description

  Req#: R35336

  About Our Company

  We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

  Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians .

  When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

  Job Description

  Available Office Locations : Flower Mound, Allen, Frisco, Garland, or North Richland Hills

  At VillageMD, we're looking for a Clinical Support Staff (Certified Medical Assistant or LVN) for Inbox Management to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

  We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

  Could this be you?

  Integral to our clinic operations team, the Clinical Support Staff - Inbox Management plays a pivotal role in efficiently managing and organizing incoming clinical communications, ensuring timely responses, and facilitating effective communication between providers and patients. As a new member of VillageMD, you’ll work closely with our clinic care team to manage clinical inboxes, and address patient questions and concerns. This position requires strong organization skills, attention to detail, and a thorough understanding of clinical terminology and procedures.

  How you can make a difference

  • Monitor and prioritize incoming clinical communications, including patient cases and portal messages.
  • Organize and prioritize incoming messages based on urgency, patient priority, and clinical relevance. If applicable, ensure that any communications are routed to the appropriate clinician or clinic staff for timely review and response, including escalating any urgent messages to the appropriate personnel for immediate attention.
  • Serve as a liaison between providers, patients, and other stakeholders. Facilitate communication between clinicians regarding patient care plans, test results, and/or treatment updates.
  • Maintain accurate records of all incoming and outgoing communications. Document patient inquiries, responses, and follow-up actions in electronic health records (EHR) or other designated systems.
  • Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines.
  • Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows.
  • Collaborate with healthcare professionals to develop and implement best practices for inbox management.
  • Provide training and support to clinical staff on effective inbox management techniques and tools.
  • Offer guidance on navigating electronic communication platforms and EHR systems.
  • Address inquiries and troubleshoot issues related to inbox management as needed.
  • Participate in special initiatives at the direction of market leaders.

  Skills for success

  • Achieving objectives by effectively managing multiple tasks at one time
  • Maintaining an organized and systematic workflow that results in goals being met
  • Flexibility in an ambiguous and dynamic environment, maintaining a positive and “can do” attitude
  • A passion for changing the way healthcare is experienced for complex and/or disadvantaged patients and communities
  • Demonstrated strength-based approach to collaborative problem solving
  • Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
  • A willingness to learn on your own and take initiative
  • Demonstrated honesty and following through on commitments
  • The ability to problem-solve on the spot and identify issues that need escalated
  • A low ego and humility; an ability to gain trust through good communication

  Experience to drive change

  • 3+ years of experience in a medical office or health care setting
  • 2+ years working as a Medical Assistant or Licensed Vocational Nurse (LVN)
  • Certified Medical Assistant or active and unencumbered LVN license to practice per state requirements.
  • Primary Care experience required
  • Comfort with technology including the Microsoft suite of products
  • Prior experience using electronic health record including data capture, data mining and reporting

  About Our Commitment

  Total Rewards at VillageMD

  Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

  Equal Opportunity Employer

  Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

  Safety Disclaimer

  Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

• About the company

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