NHS
Clinical System Support Specialist - SystmOne
This job is now closed
Job Description
- Req#: M0051-25-0053?language=en&page=288&sort=publicationDateDesc
Collaborate with digital, clinical, and operational teams to design effective SystmOne solutions.
Assess configuration impacts, workflow interdependencies, and identify risk mitigation options.
Develop, test, and implement production-quality system builds and enhancements.
Analyse and redesign clinical workflows, producing clear "as-is" and "to-be" process maps.
Design and build clinical templates, protocols, and streamlined processes in SystmOne.
Document workflows, processes, and user guides to support consistent system use.
Support system rollouts, provide on-the-ground assistance, and mentor team members.
Deliver responsive SystmOne application support, resolving incidents and managing service desk tickets.
Communicate clearly with users and stakeholders, offering non-technical guidance and reporting advice.
Travel to DHU sites, liaise with third-party suppliers, and contribute to ongoing service improvements.
- Educated to degree level or have equivalent experience
- TPP SystmOne Core Familiarisation
- Working with NHS Clinical System TPP SystmOne
- Previous experience of implementing TPP SystmOne including MIU (A&E) and Out of Hours units
- Previous experience of implementing TPP Mobile Working Solution
- Experience of working in the NHS
- Experience of applying the principles of ITIL
- Educated to degree level or have equivalent experience
- TPP SystmOne Core Familiarisation
- Working with NHS Clinical System TPP SystmOne
- Previous experience of implementing TPP SystmOne including MIU (A&E) and Out of Hours units
- Previous experience of implementing TPP Mobile Working Solution
- Experience of working in the NHS
- Experience of applying the principles of ITIL
Job summary
Clinical System Support Specialist - SystmOne
At DHU Healthcare, were committed to providing high-quality care in the right place, at the right time. Our Digital Systems Team is key to this mission, supporting the technology that powers our services.
Were looking for aClinical System Support Specialistto help implement, support, and develop theTPP SystmOne clinical systemacross our Midlands sites. If youre passionate about digital healthcare and making a real impact, wed love to hear from you.
Location: Derby or Leicester
Main duties of the job
What your typical day looks like:
About us
DHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website.
Details
Date posted
04 June 2025
Pay scheme
Other
Salary
£37,338 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
M0051-25-0053
Job locations
D H U Healthcare C I C
2 Roundhouse Road
Pride Park
Derby
DE248JE
Job descriptionJob description
Job responsibilities
This role of SystmOne Application Support Analyst will act as an analyst for the TPP SystmOne clinical system to support the growing portfolio of clinical services through DHU Health Care.
Key experience and capabilities will include:
Awareness of the capabilities and functionality of SystmOne
Ability to remain up to date with SystmOne capabilities
Development and the presentation of options for solution designs
Documentation of current processes and procedures
Documentation and implementation of future processes and procedures
SystmOne workflow, template and protocol design
Implementation, configuration and development of agreed solutions
Supporting and participating in rollout, training and change management activities for SystmOne.
On-going support of SystmOne
The post holder will be required to work as part of a team or act alone in a fast paced environment without direct supervision or guidance but must be willing to seek advice and guidance as necessary. The ability to communicate across all levels of the organisation and work calmly within a demanding environment is required.
Job responsibilities
This role of SystmOne Application Support Analyst will act as an analyst for the TPP SystmOne clinical system to support the growing portfolio of clinical services through DHU Health Care.
Key experience and capabilities will include:
Awareness of the capabilities and functionality of SystmOne
Ability to remain up to date with SystmOne capabilities
Development and the presentation of options for solution designs
Documentation of current processes and procedures
Documentation and implementation of future processes and procedures
SystmOne workflow, template and protocol design
Implementation, configuration and development of agreed solutions
Supporting and participating in rollout, training and change management activities for SystmOne.
On-going support of SystmOne
The post holder will be required to work as part of a team or act alone in a fast paced environment without direct supervision or guidance but must be willing to seek advice and guidance as necessary. The ability to communicate across all levels of the organisation and work calmly within a demanding environment is required.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
DHU Healthcare
Address
D H U Healthcare C I C
2 Roundhouse Road
Pride Park
Derby
DE248JE
Employer's website
Employer details
Employer name
DHU Healthcare
Address
D H U Healthcare C I C
2 Roundhouse Road
Pride Park
Derby
DE248JE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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