• Job Description

  Req#: CLINI031458

  APPLICATION DEADLINE: 07/21/2025

  Job Summary:

  The Clinical Systems Support Analyst provides frontline support for hospital staff and providers in the effective use of clinical information systems. This position focuses on resolving user issues, assisting with training, maintaining documentation, and performing clerical and administrative tasks related to clinical technology systems.

  Hours:

  - 1.0 FTE - 40 hours per week

  - Day Shift

  Essential Job Functions:

  • Serve as the first point of contact for staff and providers experiencing clinical system issues or needing guidance.
  • Provide basic troubleshooting and resolution for EHR/EMR, scheduling systems, order entry, and related clinical applications.
  • Escalate technical issues to senior analysts or vendor support when needed, ensuring clear documentation of the issue and steps taken.
  • Assist with onboarding and training for new employees on system use and hospital workflows.
  • Maintain and update user manuals, quick reference guides, and help desk documentation.
  • Monitor help desk tickets and ensure timely and courteous responses to end users.
  • Assist with clerical and administrative support tasks related to system access, user account management, training sessions, and data entry.
  • Support daily operations such as printing reports, processing routine requests, and gathering system usage metrics.
  • Participate in system testing during upgrades or new releases under the direction of senior analysts.
  • Coordinate scheduling for support sessions, training events, and follow-up meetings with departments
  • Utilize the organization's secure messaging platform in accordance with departmental protocols, including, but not limited to, receipt and timely responses to communications related to on-call responsibilities
  • Perform other duties as assigned

  Knowledge, Skills & Abilities:

  • Medical terminology
  • Electronic Medical Records (EMR) systems
  • Quality assurance and accreditation standards
  • Understanding of HIPAA regulations, patient confidentiality laws and patient rights
  • Effective English communication in verbal and written format
  • Quality work including attention to detail and accuracy
  • Advanced computer proficiency
  • Basic technical troubleshooting skills for software and computer issues
  • Carry out hospital customer service standards
  • Prioritize tasks effectively through managing workload based on urgency and importance
  • Capacity to work independently and as part of a multidisciplinary team
  • Continuously learn and improve through staying up to date on job specific trends, policies and new technologies
  • Successfully demonstrate organization-wide performance review competencies

  Qualifications:

  • Demonstrates eligibility for employment in the U.S.
  • Associate’s degree in health information technology, Healthcare Administration, Information Systems, or a related field required
  • Prior Hospital experience in clinical application support, help desk support, or clerical/administrative roles involving EHR systems is preferred
  • Must possess a cell phone that interfaces with the organization’s secure messaging system

  Benefits:

  • Comprehensive health, dental, and vision insurance
  • Health Savings Account with an employer contribution
  • Company paid life insurance
  • Free meals
  • PTO
  • 401(k) retirement plan with 4% company match
  • Tuition reimbursement
  • Wellness reimbursement

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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