Travel Retail Americas Clinique, La Mer and Le Labo team is looking to recruit an Airport Coordinator who will support these brands in specific airport locations across the Americas. The ideal candidate would be based in JFK, New York airport. Description - External PRIMARY OBJECTIVES: To lead, mentor, and inspire the Counter Managers to achieve overall sales targets and Counter goals and to manage Airport business objectives through: - Effectively tracking and monitoring weekly/ monthly sales results by Terminal vs Target and previous year’s sales. - Total Stock Management, Fixture Fill levels and V isual merchandising standards, with the support of the Sales and Education Executive and the Merchandiser. RESPONSABILITIES: 1. RETAIL SALES: Review of retail targets: - Retail targets developed and aligned with S ales and Education Executive (SEE), cascaded to each Counter Manager monthly ( breakdown by door and POS Demo). - Supports and guides the effective breakdown of targets by the Counter Manager by week based on business performance. - C reating and Tracking Incentives and Spiffs for the terminals in the Airport - Training demos for Animations and booking them for Animation months - Participating in Animation Implementation and Campaign Distortions on counter - Supporting with VIP visits and passes - Managing GWPs, Samples, and TOAs - Work along with SEE to create Marketing Calendars per semester - Competitor awareness: provide ad hoc reports as needed and proactively highlight best practices/newnes s. Analyze performance of business: - Analyze daily, weekly, and cumulative business by leveraging Counter Manager’ s sales tracking tools. Highlight areas of success and opportunities to Counter Manager(s) and support them to create action plans. Promote Counter Manager(s) own business accountability and provide guidance and timely feedback. - Conduct monthly individual Counter Manager meetings to review results, motivate team to drive and exceed targets as well as provide direction to the team. Building Relationships: - Build a close relationship and partnership with the Retail Partners and A irport Operations team to provide trends, insights, and critical business information so it can be cascaded to the Sales and Education Executive (SEE) and/or Area Sales and Operations Manager (ASOM). - Work closely with recognized staffing agencies to build relationships and ensure they provide the highest caliber of staff possible to have when needed. - Be the number one recruiter for Talent within the Airport environment -foster, nurture, and create a pipeline of Talent to support any open positions or gaps on the retail team. Plan to succeed: - Implement monthly focus/ actions as outlined on Trade Marketing Calendar established by Sales and Education Executive and work closely with Education team to ensure alignment. Support the Counter Manager(s) where required with retail event planning, and local incentives to ensure the overall goal is achieved. - Review with Sales and Education Executive potential opportunities in the Terminal for incremental selling space, promotional opportunities, and business development. - Monitor the competitive activities within the terminal to ascertain any opportunities to further drive the business or threats that could impede the existing business. Stock management: - Responsible for all Stock Management, P resentation S tock & Fixture Fill levels and adjustments depending on Rate of Sale/Trends/Current situations. Have full awareness of stock levels in all t erminals - offering solutions and highlighting any concerns to Sales and Education Executive. Maintains full awareness of all NPL launches and counter dates, including POS and consumer facing l aunch elements. Review orders and deliveries to ensure they are expedited once received by the Retail Partner. - Collate accurate monthly tester orders by terminal based on the demands of the business. - Responsible for arranging staffing, monitoring of sales vs targets, Visual Merchandising (in line with guidelines), training/coaching, implementation, and evaluation of business for all promotions. - Partner and interact with the assigned Corporate Account Manager (CAM) role. 0. MERCHANDISING: Visual Merchandising: - Ensure all locations within the Airport are correctly merchandised, including effective use of testers / locators / displayers. - Work in partnership with the corporate Field VM roles - Offe r alternative solutions to overcome OOS situations and mix of business optimization. - Partner with SEE to provide recommendations on optimized use of the space based on current traffic. - Confirm and ensure timely installation elements shipped to store/ highlight any technical issue (screens, lightboxes…) 0. TEAM MANAGEMENT & DEVELOPMENT: Recruitment: - Support the Sales and Education Executive by screening/shortlisting candidates for vacancies for interview. - Work closely with Sales and Education Executive to actively recruit POS Demo to ensure FTE optimization in accordance with the agreed POS Headcount per terminal in the airport. Coach, motivate and Evaluate team’s performance: - Regularly review individual team’s strengths and areas for development. Set SMART objectives to manage their development and the business. Lead by example while in store and offer on the spot coaching and constructive feedback as well as praise and recognition when observed. H uman R esources Management: - Effectively manage initial H uman Resources issues as directed by Retail H uman R esources with guidance from the Sales and Education Executive. A DMINISTRATION AND FINANCIAL Sales Reports Staff Scheduling Airport Administration Qualifications - External