• Job Description

  Req#: 11176425

  A great opportunity to take the next step in your career

  The Ministry of Social Development & Poverty Reduction (MSDPR) is accepting applications to its Client Service Worker (CSW) Inventory. Inventory members will be offered the opportunity to interview for full-time, permanent, and temporary positions that may be available in 2024/2025 in Income Assistance offices in communities throughout the province. Successful applicants will be placed on eligibility lists and offered vacancies as they arise.

  Are you a service-oriented team player with administrative skills?

  Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSWs provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

  The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs may work in the Community Services Branch, delivering in person services, or in the Virtual Services Branch, providing services to people across the province by phone and virtual means.
  
  Watch this video to hear from Service Delivery Division staff, including some Client Service Workers about the work that they do.
  
  Job Requirements: In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined below:

  • Secondary school graduation or equivalent (GED).
  • Experience delivering a high standard of client service in a high volume environment (in-person, via virtual technologies or over the telephone).
  • Experience working with various computer applications including MS Word, Outlook, and Excel
  • Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

  
  For questions regarding this position, please contact SDSI.OPSSupport.Hiring@gov.bc.ca. Please do not submit your application to this e-mail address.

  
  About this Position:

  • This posting is to establish eligibility lists for anticipated future temporary/permanent vacancies.
  • We are only offering opportunities in the locations listed in this posting. Before you apply, please read this important information on Applicant Inventories and how they work - Applicant Inventories on MyHR.
  • Applicants who are successful in the first stages of the assessment process will be placed into an Applicant Inventory. Email notifications will invite inventory candidates to express interest in locations where they might consider working when future vacancies occur.
  • After expressing interest in a location, candidates will be invited to schedule a virtual interview.
  • The Service Delivery Division provides a flexible work environment with many unique benefits, including the option for some CSWs to work partially from home, and an earned day off every two weeks. Our team is highly effective at staying connected using tools such as Microsoft Teams.
  • The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need accommodations during any phase of this process, please advise us at the contact information below. All information related to accommodations is kept confidential.
  • Employees of the BC Public Service must be located in BC at the time of employment.

  
  Working for the BC Public Service:

  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The BC Public Service provides many additional benefits, including the Pacific Leaders program for ongoing education, maternity and paternity top-up, and excellent extended health care and pension. For more information, please see What We Offer.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)

  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.
  
  Cover letter required: NO – Please do not submit a cover letter with your application as it will not be reviewed.
  
  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please ensure questionnaire responses include all necessary information.
  
  Questionnaire: YES – The comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc). Please allot approximately 60 minutes to complete the questionnaire.
  
  IMPORTANT: Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including job titles, start and end dates (month and year) of your employment, and your relevant job duties.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:

  A Criminal Record Check is required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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