• Job Description

  Req#: 1072670

  Apply your expertise and passion for innovation to this rewarding career opportunity
  
  The Vital Statistics Agency (Agency) is responsible for administering the legislative requirements of the Vital Statistics Act, Marriage Act, Name Act, and Division 7 of the Wills, Estates and Succession Act for the registration of adoptions, births, stillbirths, marriages, deaths, registry of wills and change of names. The Agency manages the recording of all vital events in the province, which includes collecting, screening, registering, amending, securing, sorting, and retrieving vital event information and documentation.
  
  This position provides primary service delivery for the Agency in response to telephone, written, and electronic (internet, e-mail) service requests. This position must be able to research, retrieve, and verify information requests. In addition to responding to the general public’s requirements, this position must respond to requests from a variety of other clients including police forces, consulates, trustees, clergy, Marriage Commissioners, the Ministry of Children and Family Development, the Ministry of Social Development and Poverty Reduction, federal government officials, government agents, notaries, funeral directors, and other provincial Vital Statistics offices. The role of the Customer Service Representative is to provide services in a broad range of statutory and other programs with individuals and Agencies around the world.
  
  Job Requirements:

  • Completion of Grade 12 or equivalent (GED).
  • Minimum one year clerical/administrative support experience in a high-volume customer service environment providing service delivery to the public.
  • Minimum 6-months experience reconciling and safeguarding cash and negotiables in accordance with guidelines, while maintaining confidentiality.
  • Minimum one (1) year experience using MS Office applications such as Excel. Word, and Outlook.

  
  Preference may be given to applicants with:

  • Three (3) or more years’ experience clerical/administrative support experience working in a high-volume customer service environment providing service delivery to the public.
  • One (1) or more years experience referencing, interpreting, and applying a variety of policies and procedures to determine the appropriate course of action.
  • One (1) or more years call center experience.

  
  Willingness Statement:

  • Must be able to keyboard with speed and accuracy (40+ words per minute keyboarding speed is required).

  
  For questions regarding this position, please contact linda.greenman@gov.bc.ca.
  
  About this Position:
  Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
  An eligibility list may be established to fill future permanent vacancies.
  Employees of the BC Public Service must be located in BC at the time of employment.
  
  Working for the BC Public Service:
  
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
  
  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
  
  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.
  
  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
  
  Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
  
  Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:
  A Criminal Record Check (CRC) will be required.
  
  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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