• Job Description

  Req#: 1087020

  Apply your excellent customer service skills in this administrative opportunity

  The Regional Support Clerk provides a range of administrative and clerical services in support of the Business Risk Management Branch’s various programs (AgriStability, Production Insurance, Wildlife Damage Compensation) with a specific focus on customer service.

  As a representative for these programs the Clerk provides customers with information about the programs and guidelines, provides application packages and forms, assists with completion of program related documentation, and accepts fees and applications for these programs. The position supports the Program Representatives in responding to customer inquiries, scheduling appointments, and ensuring timelines specified in program guidelines are met, and obtains information to assist verification staff and claims staff with the verification and benefit processes. The incumbent is often the first line of contact for producers, agriculture sector representatives and other stakeholders, ensuring the timely communication of information and response to requests while maintaining positive working relationships and a well-organized office environment.

  An individual who thrives on providing excellent client services in a fast-paced, high-volume environment that experiences constant change. You have sound judgement, good problem-solving skills, and are adept at handling public inquiries in a professional and timely manner. If you are seeking to gain valuable experience in a career building role, we look forward to your application.

  Job Requirements:

  • Secondary school graduation or equivalent.
  • Minimum three years related experience (Administration support role, customer service support role, reception, and clerical roles etc.)
  • An equivalent combination of education and experience may be considered (I.e., a Diploma or Degree in a related field and less years of direct work experience)
    

  For questions regarding this position, please contact rebecca.smith@gov.bc.ca

  About this Position:
  There are (2) temporary opportunities available until:
  November 24, 2024 and August 7, 2025
  This position has full time on-site requirements.
  A permanent appointment may result from this temporary appointment.
  An eligibility list may be established to fill future temporary and permanent vacancies.

  Employees of the BC Public Service must be located in BC at the time of employment.

  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

  How to Apply:

  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

  Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

  Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

  Additional Information:
  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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