Join dedicated professionals making valuable contributions to the lives of British Columbians

Within the Child Care Division, the Child Care Benefit and Operating Funding Branch is responsible for delivering two of the ministry’s provincial-level child care programs and services: the Affordable Child Care Benefit and the Child Care Operating Funding Program including the Child Care Fee Reduction and Early Childhood Educator Wage Enhancement.

The Affordable Child Care Benefit assists eligible families by administering a monthly payment to help offset the cost of child care. Child Care Operating Funding assists with the day-to-day costs of running a licensed child care facility, helping child care providers keep parent fees affordable, providing fair salaries to child care staff, and maintaining quality child care in communities across British Columbia.

Our employees aren't just part of a team, they're part of something bigger. From the moment you start with us, we will provide you with support and training until you are able to adjudicate files on your own. From there, your day will consist of receiving your assignment in the morning and working independently throughout the day with the current possibility of doing it virtually or from within an office.

Job Requirements:

Education and Experience:

• High school diploma or GED.
• One (1) year experience in a front-line customer service environment.
• Six (6) months’ experience with computer-based software and programs (MS Office Suite, etc.)
• Six (6) months’ experience providing clear and concise verbal and written communication.
• Six (6) months’ experience reviewing information and using resources to make independent decisions.

Preference may be given to applicants with one (1) or more of the following:

• Experience making decisions within established corporate guidelines, legislation, or policy.
• Experience working in a contact centre environment.
• Experience working in Child Care or Education programs.
• Two (2) or more years of experience in a front-line service environment.
• One (1) or more years of experience with computer-based software and programs (MS Office Suite, etc.)
• One (1) year experience providing clear and concise verbal and written communication.
• One (1) year experience reviewing information and using resources to make independent decisions.

Willingness Statement:

• To work on a computer and take phone calls for the duration of the shift.

For questions regarding this position, please contact Gregory.Reaney@gov.bc.ca.

About this Position:
Amendment (November 10, 2023): A line has been added to confirm that resumes are required but may not be used for initial short-listing purposes.
An eligibility list may be established to fill future temporary and permanent vacancies.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The position headquarters will be Victoria or Vancouver.
The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may not be used for initial short-listing purposes

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.