Are you looking for a new opportunity where you can directly improve the lives of families in this province?

Within the Child Care Division, the Child Care Benefit and Operating Funding Branch is responsible for delivering two of the ministry’s provincial-level child care programs and services: the Affordable Child Care Benefit and the Child Care Operating Funding Program including the Child Care Fee Reduction and Early Childhood Educator Wage Enhancement.

The Affordable Child Care Benefit assists eligible families by administering a monthly payment to help offset the cost of child care.

Child Care Operating Funding assists with the day-to-day costs of running a licensed child care facility, helping child care providers keep parent fees affordable, providing fair salaries to child care staff, and maintaining quality child care in communities across British Columbia.

Our employees aren't just part of a team, they're part of something bigger. From the moment you start with us, we will provide you with support and training until you are able to adjudicate files on your own. From there, your day will consist of receiving your assignment in the morning and working independently throughout the day with the current possibility of doing it virtually or from within an office.

Job Requirements:

• High school diploma or GED
• One (1) year or more of experience in a front-line customer service environment.
• Six (6) months’ experience working with computer-based software and programs (MS Office Suite, etc.)
• Six (6) months’ experience providing clear, concise, verbal and written communication.
• Six (6) months’ experience reviewing information and using resources to make independent decisions.

Preference may be given to applicants with:

• Experience making decisions within established corporate guidelines, legislation or policy.
• Experience working in a contact center environment.

For questions regarding this position, please contact Gregory.Reaney@gov.bc.ca


About this Position:
An eligibility list may be established for future permanent and temporary opportunities.

Remote work is allowed. This position can work up to full time from their home as per the telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a fulsome list of locations. Please contact the hiring manager for more information.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

This is your opportunity to build your career and to gain a better understanding of all the public service has to offer, such as competitive employee benefits, amazing learning opportunities and a chance to engage in rewarding work with an award winning employer. The BC Public Service encourages a healthy work/life balance that enables you to take advantage of the community and surrounding area in which you live. For more information, please visit What The BC Public Service Offers You.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.


How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.