• Job Description

  Req#: 11152912

  Share your skills, confidence and initiative in this energizing role

  The Property Taxation Branch is committed to delivering high quality service to taxpayers and homeowners across BC. The Branch is responsible for administering multiple property tax acts, billing and collecting taxes, and for adjudicating applications for various tax exemptions, loans, and grants.

  Our compliance analysts play a key role in ensuring taxpayers are supported to receive grants they are eligible for and to comply with property tax legislation. They also play a key role in ensuring the Government of British Columbia raises tax revenues to support the delivery of programs and services.

  Responsible for making account adjustments, providing detailed account information, and for determining eligibility for benefits, Compliance Analysts respond to seasonally high volumes of phone, email and web inquiries, all while delivering an exceptional service experience. They review facts of unclear cases, adjudicate claims, and review and audit applications for benefits and exemptions.

  Our Compliance Analysts may have the opportunity to work on different teams in our branch, throughout the year (training will be provided).

  Job Requirements:

  • Secondary school graduation or equivalent (GED).
  • Minimum one (1) year experience providing direct service to citizens, clients or customers. Preference may be given to applicants with more years of experience.
  • Minimum one (1) year experience working in a compliance, financial and/or administration environment. Preference may be given to applicants with more years of experience.
  • Minimum one (1) year experience responding to and working effectively with potentially frustrated, hostile or angry individuals, using empathy, tact and fairness. Preference may be given to applicants with more years of experience.
  • An equivalent combination of education and experience may be considered.

  Preference may be given to applicants with one or more of the following:

  • Minimum of one year’s experience working in a contact (call) centre environment.
  • Completion of post-secondary education (i.e. diploma or certificate) in a related field such as Business, Public Administration, and Finance.
  • Minimum one (1) year experience in adjudication and/or auditing.
  • Minimum one (1) year experience interpreting and applying legislation, regulations and/or policies.
  • Minimum one (1) year experience analyzing data, and with audit/investigation procedures.
  • Minimum one (1) year experience working with property tax legislation, regulations and policies.

  For questions regarding this position, please contact Kally.Khaira@gov.bc.ca.

  About this Position:
  Eight (8) full time positions are available.
  Remote work is allowed; this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
  An eligibility list may be established to fill both current and/or future permanent vacancies.
  Employees of the BC Public Service must be located in BC at the time of employment.

  Working for the BC Public Service:

  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.

  How to Apply:

  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

  Additional Information:

  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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