• Job Description

  Req#: 1063581

  Take the next step in your administrative career
  
  RoadSafetyBC is the lead provincial agency for road safety and is responsible for setting strategic direction and establishing a provincial approach to road safety throughout British Columbia. RoadSafetyBC regulates drivers and operates a number of programs to help regulate the safe and responsible operation of motor vehicles in B.C.
  
  This position is based in a busy Contact Center providing front-line customer service via telephone to the public and various partners including Insurance Corporation of BC (ICBC), Driver Licensing Offices, members of the policing community as well as physicians and medical office assistants. Additionally, the Intake Agent independently reviews, evaluates, and administers medical and remedial documents/information to provide prompt and accurate information in an adversarial and complex environment regarding Driver Medical Fitness and Remedial Programs including the Responsible Driver, Ignition Interlock and Driver Improvement Programs. In addition, Client Services is responsible for providing general RoadSafetyBC program education/information regarding Vehicle Impoundments, Administrative Driving Prohibitions, Immediate Roadside Prohibitions, and 24-Hour Prohibitions.
  
  The Intake Agent is responsible for reviewing and processing a high volume of complex medical and other program related documents into various computer systems, such as ICBC DRIVERs (Smart Term), Driver Fitness Case Management System (DFCMS), Vehicle Impoundments and Prohibitions System (VIPS), and the Document Processing System (DPS). In accordance with program standards, Client Services Intake Agents determine a client’s eligibility to drive and create a record of decisions/updates the driving record. Using analytical thinking and strong problem-solving skills, Intake Agents effectively interpret and apply legislation, regulations, and policies to make initial determinations within established criteria/guidelines to approve, deny or modify driving privileges.
  
  Job Requirements:

  • Grade 12 graduation or equivalent (i.e., GED)
  • Experience interpreting and applying legislation, regulations, and/or policy in complex situations.
  • Minimum one (1) year of experience providing client service in an adversarial environment dealing with the diversified public.
  • Minimum one (1) year of experience working in a high-volume processing environment, entering data in various computer software programs.

  
  Preference may be given to applicants with:

  • Experience working in a call centre environment.

  
  For questions regarding this position, please contact Joseph.Broadfoot@gov.bc.ca.
  
  About this Position:
  Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
  This position can be based out of any of the location(s) listed above.
  An eligibility list may be established to fill future temporary and permanent vacancies.
  Employees of the BC Public Service must be located in BC at the time of employment.
  
  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
  
  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
  
  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.
  
  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
  
  Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
  
  Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:
  CRC - A Criminal Record Check (CRC) will be required.
  
  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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