• Job Description

  Req#: CLOUD001513

  ABOUT LENDISTRY
  
  Lendistry is the country’s largest minority-led and technology-enabled small business and commercial real estate lender with Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certification. We are a national employer whose mission is to provide economic opportunities and progressive growth for small business owners and their underserved communities as a source of financing and financial education.
  
  
  GENERAL RESPONSIBILITIES
  • Provide first-line technical support for customers experiencing issues with the site functionalities, such as account creation, filling out applications, uploading documents and submission process.
  • Troubleshoot website performance issues, identify root causes, and implement solutions or escalate to developers as needed.
  • Analyze user reports, error logs, and other data to diagnose problems and identify trends.
  • Document and maintain internal knowledge base for application usage and troubleshooting procedures.
  • Provide technical support to internal teams using chat based and ticket-based communications.
  • Collaborate with developers to diagnose and resolve complex application issues impacting internal workflows.
  • Participate in user acceptance testing for new application features and versions.
  
  

  QUALIFICATIONS/SKILLS
  
  • 3+ years of experience in web application support or software support.
  • High sense of urgency and drive to resolve issues quickly.
  • Ability to apply and retain knowledge transfers in single sessions.
  • Script first mentality for automation and code debugging.
  • Strong understanding of web technologies like HTML, CSS, and JavaScript.
  • Familiarity with relational databases and basic SQL queries.
  • Experience working in a fast-paced, deadline-driven environment.
  • Strong attention to detail and ability to document procedures clearly and concisely.
  • Ability to work independently and troubleshoot problems using a logical and analytical approach.
  • Expertise in Linux operating systems, especially Ubuntu, AL2 and AL2023.
  • Experience with AWS technologies such as EC2, ECS, S3, RDS, and CloudWatch.
  • Basic python, shell, Java and JavaScript knowledge.
  • Application performance monitoring (APM).
  
  
  EDUCATION AND EXPERIENCE
  • BS degree in Computer Science or related technical field, or equivalent experience.
  • 2+ years professional experience in Cloud Operations and Web application monitoring.
  • AWS is a plus.
  
  
  

  SALARY RANGE

  • $106,200 - $143,900/annually, depending on experience and location

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Lendistry combines the speed and convenience of technology, the knowledge and guidance of responsible lending, and the investment capital of social impactors and national banks.

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