• Job Description

  Req#: 32242138216

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  Global HR Manager @ Aceolution | Recruiting, HR Management

  Cloud Space Engagement Analyst

  About the Role

  As part of the Service Delivery team in the CMT vertical, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Engagement Analyst to manage the planning, coordination, and execution of customer engagements at Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.

  Responsibilities

  • Plan and coordinate all aspects of engagements at Cloud Space.
  • Conduct initial planning calls to ascertain client and sales team requirements.
  • Develop agendas based on client use cases and customer needs, utilizing documentation provided by the Cloud Space team.
  • Gather logistical information (e.g., dietary restrictions, headcount, room setup) from sales teams and communicate it to site teams.
  • Source appropriate discussion leaders for each agenda topic.
  • Conduct speaker preparation and pre-engagement calls to ensure speaker and sales team alignment.
  • Update agendas in Cloud Space tooling for proper tracking.
  • Leverage templates to create and share meeting slide content (e.g., meeting slide decks).
  • Send post-event surveys and document insights shared by account teams.
  • Track and report performance metrics.
  • Collaborate effectively with various departments.
  • Complete necessary training for process updates or new product introductions.

  Minimum Qualifications

  • A Bachelor's degree with 5-7 years of experience in event management or customer engagement delivery from SaaS/IaaS/PaaS domain.
  • Experience in Cloud sales, conference outreach coordination, logistical coordination, and stakeholder management.
  • Excellent planning and organizing skills.
  • Excellent written, verbal, and presentation skills, including comfort presenting to executive and C-level audiences.

  Preferred Qualifications

  • Excellent organizational and time-management skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple projects simultaneously.
  • Experience collaborating with cross-functional teams.
  • Familiarity with cloud computing concepts.
  • Expertise in Agile & Scrum Methodologies.

  Work model: Work from office 100%

  Seniority level

  Mid-Senior level

  Employment type

  Full-time

  Job function

  Strategy/Planning, Analyst, and Customer Service

  Industries

  IT Services and IT Consulting

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• About the company

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