• Job Description

  Req#: 504690

  
  

  
  

  Working hours

  Shift Schedule:

  This is a 12-hour day shift (6:00 AM to 6:00 PM Mountain Time), operating on a 12/7 rotational schedule . The rotation is as follows:

  • Week 1: Work Wednesday through Saturday (4 consecutive days)
  • Week 2: Off Sunday through Wednesday , then work Thursday through Saturday (3 consecutive days)

  This rotation then repeats every two weeks, providing built-in extended breaks and predictability for work-life balance.

  Holiday: You will be required to work the holiday if a holiday lands during your shift. Holiday pay includes your hours worked, plus 8 hours of holiday at your regular hourly rate.

  
  

  Location requirements

  Remote, work from home in the United States

  Who you are

  You are a motivated and customer-focused Level II system administrator who supports our clients Hybrid Cloud Infrastructure. You have hands-on expertise in server/OS, networking, and storage systems, and will play a critical role in supporting multiple client’s environments.

  You know how to:

  • Install, configure, and maintain servers, network devices, and storage systems following pre-defined process.
  • Monitor system performance and make recommendations for improvements.
  • Implement automation scripts to streamline routine tasks at the direction and support of our engineering department.
  • Support network infrastructure, including switches, routers, and firewalls.
  • Assist in implementing network improvements through the direction of the engineering department
  • Support storage solutions, ensuring data integrity and availability.
  • Support regular backups and disaster recovery testing at the direction of the engineering department and know process documentation.
  • Experience patching various devices with known process and tools during a patching cycle
  • Manage virtual machines, storage accounts, and networking within cloud environments such as AWS, Azure, or GCP.
  • Support and troubleshoot Citrix virtual applications and desktops, including issues related to user sessions, profile management, and connectivity.
  • Assist with maintaining and upgrading Citrix infrastructure components such as Connector Servers, Virtual Desktop Agent, Citrix Delivery Controllers, StoreFront, and NetScalers.
  • Support robust IAM policy and security measures within the public cloud.
  • Build/Maintain detailed documentation of IT systems, configurations, and procedures.
  • Ensure compliance with organizational policies and industry standards.

  Technology proficiencies:

  • Proficient with server operating systems (e.g., Windows Server, Linux, VMware).
  • Strong networking knowledge (e.g., Firewalls, Switches and Routers).
  • Experience with storage technologies (e.g., NAS, SAN, backups solutions).
  • Working experience with Observability tools (e.g., Logic Monitor, RMM).
  • Familiarity with Scripting tools (e.g., PowerShell, Python).
  • Working knowledge of cloud platforms (e.g., AWS, Azure, GCP).
  • Experience with cloud platforms (e.g., AWS, Azure, GCP).
  • Familiarity with ITIL processes and ITSM tools.
  • Experience working in an MSP multi-tenant environment
  • Experience with Citrix technologies such as Citrix Cloud/Virtual Apps and Desktops, Citrix Studio, Citrix Director/Monitor, and Citrix ADC/NetScaler.

  
  

  Certifications

  • Microsoft Certified: Azure Administrator, CCNA, or VMware VCP.
  • Citrix certifications (e.g., CCA-V or CCP-V) are a strong plus.

  
  

  Pay and Benefits:

  This is a full-time position located in the United States and performed remotely with some travel.

  Estimated Starting Salary/Wage Range: $31.25 - $41.00 hourly , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

  Differential Pay: In recognition of a non-standard work schedule, the hourly compensation range includes a 10% shift premium called a shift differential. Shift differentials are intended to compensate for work performed during evening, night, or weekend hours and are determined by the majority of hours worked in each shift. Please note that eligibility for shift differential pay is based on your regularly assigned work schedule. If your shift changes and no longer qualifies for a differential, the additional pay will be discontinued, and your compensation will be adjusted accordingly. Details will be provided during the interview and onboarding process

  In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

  • Four weeks of annual accrued PTO
  • Seven paid national holidays
  • Medical, dental, vision options
  • Company-paid life insurance, short and long-term disability
  • Voluntary benefits such as critical illness and accident
  • Voluntary Legal Shield and identity theft protection
  • Discretionary annual 401k match plan
  • Generous employee referral bonus plan
  • Employee Assistance Program
  • Access to over 90,000+ courses in ADP My Learning
  • StandOut employee engagement tools
  • Eligible to apply for a Pluralsight license
  • Eligible to apply for NexusTek Technical Academy or Leadership Academy

  We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

  
  

  Interview Process - Typical interview process for this role:

  Application Stage - Thanks for showing interest!

  • Submit your application

  Screening Stage - Let's get to know each other!

  • Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.

  Interview Stage - We’ll dive into your experience more in depth

  • One-hour technical interview with member of the team (virtual)
  • One-hour interview with the hiring manager (virtual)
  • References – 3 professional references at least one direct supervisor
  • You are welcome to request additional conversations with team members you didn’t get to meet during the process

  
  

  NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

  NexusTek participates in E-Verify for all US Employees

  Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

  All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US

  
  

• About the company

  NexusTek specializes in managed IT services for small and medium sized business. As a business cloud and cybersecurity company, we provide expert level service to our clients.

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