• Job Description

  Req#: B0250-25-0026?language=en&page=128&sort=publicationDateDesc

  Job summary

  Local Care Direct (LCD) is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.

  We have an exciting opportunity at our Bradley Contact Centre for Co-ordinators to join the Urgent Community Response (UCR) Hub team.

  The Co-ordinator will provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property

  Hourly Rate : £12.71 for working in hours & £13.71 for working Out of Hours (OOH)

  (In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)

  Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ

  Currently Available Shifts (working across a 4 week rolling rota):

  • Wednesday weekly 14.00-20.00
  • Saturday week 3 14.00-20.00
  • Sunday week 3 14.00-20.00

  Main duties of the job

  The Co-ordinator will:

  • Provide coordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property.
  • Liaise with other organisations to manage workloads and ensure that capacity is monitored.
  • Act as first point of contact for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required.
  • Monitor patient waiting times and undertake comfort calls where these fall outside of the expected timeframes.
  • Undertaking the role of Care Navigator when demand requires. Monitor activity and capacity levels and take necessary actions under OPEL Framework.
  • Ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development.
  • Establish and maintain up-to-date and accurate information regarding access to UCR referral pathways. Training of UCR staff, to include on the job training e.g. SystmOne, Horizon

  About us

  We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

  Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

  Benefits of working for Local Care Direct:

  • Employee Assistance Programme
  • Comprehensive Staff Training programme
  • Modern working environment with a positive atmosphere
  • NHS Pensions
  • NHS Discounts (Blue light card)
  • Various hours available in a 24/7 environment
  • Support available 24/7
  • Health & Wellbeing group to support staff
  • Supportive and Friendly teams
  • Annual Awards focused on raising money to support a local charity

  Details

  Date posted

  13 May 2025

  Pay scheme

  Other

  Salary

  £12.71 an hour in hours & £13.71 an hour OOH

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  B0250-25-0026

  Job locations

  Unit 2, Longbow Close

  Bradley

  Huddersfield

  HD2 1GQ

  
  

  Job description

  Job responsibilities

  Job Title: Co-Ordinator Urgent Community Response (UCR) Hub

  Team: Contact Centre Hub

  Base Location: Unit 2, Bradley

  Line Manager: Services Manager UCR

  Staff Group: Non-Clinical Contact Centre

  DBS Check Level Required: Basic Check

  Vaccination Requirement Statement:

  • Covid19 double vaccination not required but recommended.
  • This job has been rated as Low Risk for requiring Hepatitis B immunisation.
  • Flu jab recommended and will be offered.

  Organisation Chart:

  Job Purpose:

  To provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property.

  To liaise with other organisations to manage workloads and ensure that capacity is monitored.

  To act as first point of contact for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required.

  To monitor patient waiting times and undertake comfort calls where these fall outside of the expected timeframes.

  Undertaking the role of Care Navigator when demand requires.

  To monitor activity and capacity levels and take necessary actions under OPEL Framework.

  To ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development.

  Establish and maintain up-to-date and accurate information regarding access to UCR referral pathways.

  Training of UCR staff, to include on the job training e.g. SystmOne, Horizon

  Communications & Relationships

  • To raise the profile and reputation of Local Care Direct through effective relationships with stakeholders.

  Organisational

  • To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design

  • To maintain the highest standards of conduct.

  • To contribute to the development of the organisation and ensure it remains fit for purpose at all times.

  PATIENT CARE

  To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.

  To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

  FINANCIAL RESOURCES

  To ensure financial policies and procedures are maintained and any relevant budgets are adhered to and that best value for money is achieved.

  CONFIDENTIALITY

  To operate within information governance protocols and ensure that business confidentiality is maintained at all times.

  TRAINING

  To support with on the job training for members of the Hub team.

  INFECTION PREVENTION AND CONTROL

  Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

  SAFEGUARDING

  Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

  MANAGING SELF

  Ensure that relevant professional practice is evidence based and current.

  Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.

  Ensure that mandatory training is up to date and participate in training as appropriate.

  Effectively utilise time management, organisational, co-ordination and if required - management skills.

  Identify own professional development needs through the Personal Development Review process (PDR).

  The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

  Job description

  Job responsibilities

  Job Title: Co-Ordinator Urgent Community Response (UCR) Hub

  Team: Contact Centre Hub

  Base Location: Unit 2, Bradley

  Line Manager: Services Manager UCR

  Staff Group: Non-Clinical Contact Centre

  DBS Check Level Required: Basic Check

  Vaccination Requirement Statement:

  • Covid19 double vaccination not required but recommended.
  • This job has been rated as Low Risk for requiring Hepatitis B immunisation.
  • Flu jab recommended and will be offered.

  Organisation Chart:

  Job Purpose:

  To provide co-ordination of patients through the UCR process, from acceptance of referral into the hub until the visiting clinician arrives at the patients property.

  To liaise with other organisations to manage workloads and ensure that capacity is monitored.

  To act as first point of contact for any queries or requests from visiting teams and to provide access to the Hub GP for advice if required.

  To monitor patient waiting times and undertake comfort calls where these fall outside of the expected timeframes.

  Undertaking the role of Care Navigator when demand requires.

  To monitor activity and capacity levels and take necessary actions under OPEL Framework.

  To ensure that all services comply with the Care Quality Commission framework and Local Care Direct quality standards at all times, in order to promote continuous improvement and development.

  Establish and maintain up-to-date and accurate information regarding access to UCR referral pathways.

  Training of UCR staff, to include on the job training e.g. SystmOne, Horizon

  Communications & Relationships

  • To raise the profile and reputation of Local Care Direct through effective relationships with stakeholders.

  Organisational

  • To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design

  • To maintain the highest standards of conduct.

  • To contribute to the development of the organisation and ensure it remains fit for purpose at all times.

  PATIENT CARE

  To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.

  To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

  FINANCIAL RESOURCES

  To ensure financial policies and procedures are maintained and any relevant budgets are adhered to and that best value for money is achieved.

  CONFIDENTIALITY

  To operate within information governance protocols and ensure that business confidentiality is maintained at all times.

  TRAINING

  To support with on the job training for members of the Hub team.

  INFECTION PREVENTION AND CONTROL

  Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

  SAFEGUARDING

  Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

  MANAGING SELF

  Ensure that relevant professional practice is evidence based and current.

  Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.

  Ensure that mandatory training is up to date and participate in training as appropriate.

  Effectively utilise time management, organisational, co-ordination and if required - management skills.

  Identify own professional development needs through the Personal Development Review process (PDR).

  The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

  Person Specification

  Skills

  Essential

  • Highly developed communication skills verbal and written
  • High levels of organisation
  • Logical thinker
  • High levels of empathy
  • Strong IT skills inc. knowledge of MS Office
  • Conflict resolution skills
  • Able to develop good relationships with customers both internal and external
  • Following processes

  Desirable

  • Negotiation and influencing skills

  Qualifications

  Essential

  • Level 2 English & Maths (GCSE Grade C / 5 or equivalent)

  Knowledge

  Essential

  • Local Care Direct Services
  • Urgent Community Response Services
  • Fluent in English language

  Desirable

  • Knowledge of working in a Healthcare Environment
  • NHS Services
  • Health and safety principles

  Experience

  Essential

  • Working in a call centre environment or dealing with the public on the telephone

  Desirable

  • Working with core operational systems (System One)
  • Working in a healthcare environment

  Person Specification

  Skills

  Essential

  • Highly developed communication skills verbal and written
  • High levels of organisation
  • Logical thinker
  • High levels of empathy
  • Strong IT skills inc. knowledge of MS Office
  • Conflict resolution skills
  • Able to develop good relationships with customers both internal and external
  • Following processes

  Desirable

  • Negotiation and influencing skills

  Qualifications

  Essential

  • Level 2 English & Maths (GCSE Grade C / 5 or equivalent)

  Knowledge

  Essential

  • Local Care Direct Services
  • Urgent Community Response Services
  • Fluent in English language

  Desirable

  • Knowledge of working in a Healthcare Environment
  • NHS Services
  • Health and safety principles

  Experience

  Essential

  • Working in a call centre environment or dealing with the public on the telephone

  Desirable

  • Working with core operational systems (System One)
  • Working in a healthcare environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Local Care Direct

  Address

  Unit 2, Longbow Close

  Bradley

  Huddersfield

  HD2 1GQ

  
  

  Employer's website

  https://www.localcaredirect.org/ (Opens in a new tab)

  Employer details

  Employer name

  Local Care Direct

  Address

  Unit 2, Longbow Close

  Bradley

  Huddersfield

  HD2 1GQ

  
  

  Employer's website

  https://www.localcaredirect.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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