• Job Description

  Req#: R14166

  • The COBRA Employer Services Specialist will play a key role with WEX Health COBRA by assisting with the development of processes and procedures to include client and participant satisfaction/communication, education and maintaining compliant plans.

  • Duties and Responsibilities:

    • Oversees day-to-day COBRA administration for assigned client groups

    • Builds and maintains positive working relationships with clients

    • Addresses internal and external requests in a timely manner

    • Meets or exceeds all outlined quality standards

    • Provides necessary reporting for client groups

    • Proactively identifies potential issues and provides resolution when needed

    • Assists in creating and documenting COBRA customer service processes, tools and workflows

    • Assists in creating new hire training material, as well as training of additional staff for this new initiative

    • Assists with ongoing training for the COBRA team

    • Assists with consumer calls as needed

    • Serves as back up assistance for other COBRA department needs when necessary

    • Manages additional projects as assigned

    • Assists in the implementation of plan renewals for assigned client groups within agreed upon timelines and Service Level Agreements

  • Qualifications

    • Customer service and quality experience preferred

    • Ability to work in a team environment as well as independently

    • Experience working with various software applications on a day to day basis (Office, Outlook, Web)

    • Ability to manage multiple projects

    • Excellent written, oral, and interpersonal communications skills

    • Ability to work in a fast-paced professional environment

    • Detail oriented with excellent analytical, and investigative skills

    • Understanding of HIPAA and Privacy Regulations

    • Ability to understand the WEX Health product family and Healthcare Industry

  The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

  Salary Pay Range: $16.00 - $21.00

• About the company

  We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.

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