Summary Statement:

The Cocktail Server will provide elegant, warm, and responsive service to all guests while taking and serving beverage orders. The role will be accountable for financial transactions and effectively market their assigned venue during their shift.

Primary Job Duties:

• Greet and welcome all guests in a professional manner.
• Obtain beverage orders from guests and enter orders in point of sales system.
• Serve alcoholic/non-alcoholic beverage(s) and food orders to guests.
• Ensure that all orders are accurate and delivered to each guest in a timely manner.
• Collaborate with bartenders and team members to ensure accuracy of order.
• Maintain knowledge of house drinks and menu items.
• Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
• Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
• Ensure assigned areas are always clean and clutter free.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Maintain all company training classes.
• Other duties as assigned.

Qualifications:

• At least six months of previous customer service experience in a similar or related field.
• At least six months of previous cash handling experience.
• Proficient knowledge of wine, cocktails and beverage spirits.
• Working knowledge of POS systems.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• 6 Months experience
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Alcohol Awareness Card
  • Food Handling Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Standing, bending, walking, lifting in extreme temperatures.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.