• Job Description

  Req#: R-103767

  Implementation Specialist, CollaborateMD – REMOTE (Remote US)

  EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

  We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en/home.

  We are looking for an Implementation Specialist for our CollaborateMD product. CollaborateMD is part of our EverHealth vertical of EverCommerce. Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients. Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API. Our people and the enthusiasm for healthcare is contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company.

  Do you enjoy being the go-to person who knows all the answers? Do you have a deep passion for technology and healthcare? Do you live to solve problems? Do you feel inspired by assessing someone’s needs and coming up with the perfect plan to address them? If yes, this is the job for you!

  In this role you will implement our SaaS solutions for our customers. Specific responsibilities will include providing training and consulting to our customers and helping them through our process in a timely manner. You will develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come.

  Responsibilities:

  • Host webinar training sessions joined by multiple customer stakeholders

  • Serve as your customer’s main point of contact for a 60-90-day period

  • Manage the overall implementation project to ensure on-time delivery

  • Provide consultancy to both new and existing customers on best practices in using our software

  • Respond promptly to inbound phone calls and emails

  • Identify and escalate priority issues

  • Manage 15-20 customer projects simultaneously

  • Travel to customer sites for in-person training and consulting (up to 15%)

  • Become a product specialist to others within the organization

  • Be a solution provider!: We deliver dynamic software to a dynamic customer base. Every customer has unique needs that we need to solve for, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs

  Skills and Experience needed to be successful in this role:

  • An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field

  • At least 2 years of experience working in the healthcare industry

  • A thorough understanding or experience using electronic health records and/or practice management software

  • Strong bedside-like manner: can patiently support others through a first-time experience

  • Excellent verbal and written communication skills

  • Strong problem-solving skills

  • Impeccable time management skills

  • An area in your home dedicated to a workspace, free of background noise and distractions

  BONUS:

  • User experience with any of our products, including DrChrono, CollaborateMD, iSalus or AllMeds

  • Experience as an EHR or PM software super user

  • Experience in SaaS implementation, customer success, account management, solution engineering or support

  • Salesforce experience

  Where:
  The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia . With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position , and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

  Benefits and Perks :

  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

  • Continued investment in your professional development through Udemy

  • Robust health and wellness benefits, including an annual wellness stipend

  • 401k with up to a 4% match and immediate vesting

  • Flexible and generous (FTO) time-off

  • Employee Stock Purchase Program

  • Student Loan Repayment Program

  Compensation : The target base compensation for this position is $ 17 per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise , and may vary from the amounts listed above.

  EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

• About the company

  EverCommerce is the leading technology platform providing integrated SaaS solutions to global service SMBs.

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