• Job Description

  Req#: 23011259

  Colleague and Labor Relations Specialist

  You Lead the Way. We’ve Got Your Back.

  #6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023
  #6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023
  #10th in Fortune Magazine’s 2023 World’s Most Admired Companies
  #1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  How will you make an impact in this role?

  The Colleague & Labor Relations (“CLR”) Specialist (also referred to as the Employee & Labor Relations Specialist) will be a member of the Philippines Colleague Experience Group (“CEG”, formerly Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business, and minimize legal exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:

  • Continuously seek opportunities to deliver the highest quality employment and labour relations solutions
  • Drive proactive, data-driven trend identification and solutions to support CEG and business strategies
  • Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
  • Build strong relationships with key partners throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and the General Counsel’s Organization

  General Responsibilities:

  • End-to-end management of sophisticated employment relations cases (performance management, disciplinary procedures, grievance investigations) and supervising through the global case management tool
  • Provide support to new business initiatives including process mentorship for consultation and documentation support
  • Provide CLR specialist advice to the CEG team in different areas of their roles
  • Support the implementation of global organizational change initiatives or projects to drive efficiency and add CLR value
  • Deliver CLR training to leaders and employees to find opportunities to reduce labor risk and research and develop strategic initiatives to mitigate it
  • Review and update CEG policies and procedures
  • Respond to CEG/CLR enquiries raised from the American Express Colleague Service Center

  Minimum Qualifications

  • 5+ years of progressive HR experience with concentration in Employee & Labor Relations
  • Bachelor’s degree in Business Administration, Human Resources or a related discipline
  • A solid understanding of the Labor Code of the Philippines and labor-related regulations
  • Prior knowledge and experience in conducting sensitive investigations
  • Strong organizational skills and a demonstrated drive for results
  • Excellent communication and presentation skills; able to cascade complex messages in simple form
  • Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity

  Additional Details:

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  • Work From Home Requirements:
    • Must have at least 25 mbps internet connection plan / speed
    • Must have a private & quiet area to work at home
  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  This role is not open to visa sponsorship according to business requirements.

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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