• Job Description

  Req#: R2722008

  ABOUT US

  At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to drive what we believe is the next health revolution: evolving from simply serving consumers, to helping people help themselves - bringing “Health in Your Hands”.

  Sanofi Consumer Healthcare US (formerly Chattem) is a leading marketer and manufacturer of a broad portfolio of branded over-the-counter (OTC) healthcare products, in such categories as allergy, upper and lower gastrointestinal, skin care, topical pain care, oral care and other OTC toiletry products. The US CHC portfolio includes well-recognized brands such as: Allegra, Nasacort, Xyzal, Dulcolax, Gold Bond, Cortizone-10, Icy Hot, Aspercreme, ACT, Unisom, and Selsun Blue.

  To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. We aspire to create a work environment where people can thrive, grow, and be at their best every day. We believe in operating with integrity and prioritizing the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

  POSITION SUMMARY

  The Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.

  POSITION RESPONSIBILITIES

  • Deliver credit & collections management services to the GBS Americas HUB in Chattanooga as per their respective Service Level Agreements (SLAs)

  • Credit control activities: Check credit availability and manage blocked sales orders

  • Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

  • Dispute & Claims management activities

  • Address operational issues and follow through to resolution in an effective and timely manner

  • Deliver operational KPIs and comply with Sanofi policies and guidelines

  • Participate in continuous improvement initiatives

  KEY RESULTS/ACCOUNTABILITIES

  Operation

  • Deliver credit & collections management services to the GBS Americas HUB in Chattanooga for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

  • Credit control activities: Check credit availability, manage blocked sales, document the case

  • Collection Management services:

  • Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

  • Contribute to business and customer collection strategy reviews

  • Execute in compliance with Sanofi policies and guidelines

  • Complete all activities as per the global Core Model and operational KPIs

  • Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

  • Pro-actively anticipate operational issues.

  • Adopt Core Model process knowledge (Level 6/7) relating to credit & collections management.

  Continuous Improvement

  • Identify process improvement opportunities through elimination of redundant activities
  • Participate in process automation initiatives and ensure seamless adoption and transition

  JOB REQUIREMENTS

  Education

  • Bachelor's degree in accounting or finance

  Experience

  • 1-2 years’ experience in Credit & Collections Management engaged in an international multicultural environment

  • Fluent in English and Spanish preferred; knowledge of other European languages is desirable

  Functional

  • Broad understanding of Customer invoice to Cash process and activities

  • Hands-on knowledge of collections & receivable activities

  • Good business acumen

  • Strong deductive and analytical skills

  Technical

  • Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

  • Knowledge of Microsoft Office

  Interpersonal

  • Ability to interact with internal and external clients in a professional manner

  • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset

  • Good communication skills

  • Attentive to customer needs and feedback

  Leadership

  • Ability to organize, prioritize and structure the tasks for oneself.

  • Attentive to detail and works with precision

  • Action oriented, delivery driven, change agent

  WHAT’S IN IT FOR YOU

  • Competitive Pay

  • Three (3) Weeks Paid Vacation

  • Robust 401(k) + Employer Match

  • Health, Dental, Vision Insurance

  • Tuition Reimbursement

  • Parental Leave

  • Learning and Developmental Opportunities

  • Employee Resource Groups

  EEO/AA Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

  Location: Chattanooga, TN, USA

  Relocation: Relocation assistance is not available.

  Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

  #GD-SA

  #LI-SA

  At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

• About the company

  Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health.

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