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Job Description
- Req#: 2005
- Overseeing his/her portion of the A/R portfolio with respect to collections and customer interaction for the TBR, PCLT and Corporate accounts. Collection duties to include email, and phone calls.
- Weekly, Bi-Weekly and Monthly reporting of past due balances for assigned A/R portfolio with additional involvement on past due balances and resolution of chargeback and deductions.
- Attendance and contribution to bi-weekly meetings with TBR, PCLT and Corporate Sales with detailed information on status of past due balance and payments if any on the account.
- Forward collection issues to correct department staff and management with assistance from Sales team.
- Updating check receipt information in ERP platform (SAP).
- Run manual invoicing to customers (USPS) not setup in auto-email and fax.
- Assist in projects and tasks as directed by Credit Manager and Sr. Credit Manager.
- Daily calling and email to customers that show beyond terms on assigned portfolio of accounts.
- Cancellation of invoices due to incorrect billing and/or other discrepancies on invoices.
- Processing of AVB, Haiss, CDTP, Pricing and other credits as deemed necessary to effecuate the Order-to-Cash (OTC) processes under supervision of Credit Analyst and Credit Manager(s) as applicable.
- Working in the Credit Management Suite (CMS) platform to download listing of accounts showing past due balances and status of account.
- Research and resolve customer payment discrepancies to include deductions for shortage, returns, cash discount and other.
- Coordinate with Credit Analyst in pulling D & B reports for accounts.
- Filling of UCC1 and Security Agreement as directed by Credit Analyst and Credit Manager(s).
- Filing and collatting of credit memos, cash applications, checks etc.
- Maintaining email correspondence for sending out automated invoices and statements to customers.
- Individual contributor able to work under direction of Credit Analyst and Credit Manager(s).
- Professional level position with impact to business based on decision making processes and procedures.
- Must be computer literate, especially Microsoft EXCEL and WORD.
- Knowledge of SAP or large ERP platform a plus.
- Detail oriented and self-starter.
- Actively demonstrates a positive attitude willingness to work as a Team to accomplish department and corporate goals.
- Excellent verbal, written and customer service skills. Ability to handle difficult situations while maintaining calm and purposefulness.
- Thorough understanding of industry practices, organizational needs and general business conditions.
- An associates degree is highly recommended
- Mininum 2 - 4 years experience in collections department.
- Working knowledge of accounting and credit/collection in B2B setting.
Position Identification
Job Title: Collections Analyst
Job Function: Credit/Collections
Report to: Credit Manager
Job Purpose
This Non-Exempt position for Collections Analyst will assist the Credit Manager and Sr. Credit Manager in collecting on past due balances for wholesalers, retailers and fleet B2B customers.
Key Accountabilities
Level of Accountabilities
Core Competencies
Qualifications
About the company
The Hankook Tire & Technology group (/ˈhæŋkʊk/; 한국, 韓國 " Korea", also known simply as Hankook and stylised наnкоок) is a South Korean tire company.