Hibu
Collections Representative
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Job Description
- Req#: 4412791005
- Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
- Responsible for a collection assignment consisting of customers with balance due.
- Responsible for all customers contacted by the dialer requesting to speak to a live person.
- Develop and maintain a working relationship with the Sales Organization as well as other internal departments.
- Effectively communicate goals and concerns with management.
- Responsible for making collection calls, sending collection letters, and contacting Sales..
- Handles billing questions and functions including but not limited to; Statement of Accounts, processing checks, processing credit card and auto pay payments, and account maintenance/cleanups.
- Communication with internal departments, Billing, Final Demand, Customer Service, Credit, Sales, Sales Liaison.
- Assistance with training and mentoring of new hires .
- Responsible for using all tools available to “skip trace” a customer.
- May perform the Final Demand Collector duties for a period of 6 months, if the business needs require.
- Miscellaneous duties as requested.
- Four Year College Degree in Related Field
- High School Degree or Equivalent
- 1-2 Years of Job Related Experience
- MS Word, Excel, Outlook
- Prior Customer Service (Phone) Experience
- Math Skills
- Keen Attention to Detail
- Great Written and Verbal Communication
This is a hybrid opportunity. The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience.
Responsible for direct telephone contact and follow-up collection efforts on high volume delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.
Primary Responsibilities:
Secondary Responsibilities:
Education and Experience - Preferred:
Education and Experience - Required:
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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at HibuNOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability
About the company
We're Hibu, a leading provider of digital marketing solutions to local businesses across the US. With Hibu, your business has a truly integrated marketing program designed to increase your visibility online, drive visitors to your website and generate leads. Best of all, you get ALL your digital marketing from a single source, all working together to deliver the best possible results… while saving you time, money and frustration.