Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Salary up to $16.00/hour, based on experience and job-related factors
- Paid training to ensure you are fully prepared for your role
- Comprehensive benefits including Medical, Dental, and Vision Insurance
- Flexibility to work remotely, allowing for a better work-life balance
- Opportunities for career advancement within the organization
- Early access to earned wages via PayActiv, with access up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):
- Manage assigned customer accounts through phone calls and email communication, ensuring accurate documentation
- Handle tax-related tasks, including sending forms to customers and assisting with corrections
- Prepare and distribute monthly aging reports for all customers
- Investigate tax claims and conduct payment investigations for customers
- Utilize Microsoft Excel for various tasks, including analyzing datasets and navigating multiple systems

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required; BA degree preferred
- Call Center or Collections experience preferred
- Strong Excel skills required
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or collections environment
- Exceptional oral and written communication skills
- Ability to apply basic mathematical concepts effectively
- Computer/technology savvy with the ability to operate multiple windows and tabs smoothly
- Dedicated workspace free from distractions

#ContactCenter #CustomerService #RemoteWork #CareerGrowth #CompetitivePay

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