• Job Description

  Req#: 23637031
  Advantages of applying for this Collections Specialist 3 position at employer:
  
  - Opportunity to work for a leading global financial institution with multiple career paths available
  - State-of-the-art facility with on-site amenities such as a fitness center, medical facility, and award-winning child care center
  - Competitive benefit package including comprehensive insurance, matching 401K program, and tuition reimbursement
  - Collaborative and supportive team culture with a focus on exceptional client experience
  
  Responsibilities:
  
  - Utilize advanced negotiation skills to resolve delinquency issues and increase recovery of past due portfolio
  - Research problems such as skip tracing to develop external contacts and share knowledge with less experienced collectors
  - Interpret procedures and instructions to resolve delinquencies and ensure compliance with quality objectives and institutional policies
  - Provide telephone collection service to clients and fulfill their needs while maintaining frustration tolerance
  - Appropriately assess risk when making business decisions, adhere to policy and applicable laws, and escalate control issues with transparency
  
  Qualifications:
  
  - Ability to work under pressure, make decisions, problem-solve, and negotiate
  - Focus on client needs and organizational issues while maintaining frustration tolerance
  - 1 year of experience in collections or related field
  - High School diploma or equivalent education
  
  Additional Information:
  
  - Citigroup Inc. is an equal opportunity and affirmative action employer.
  - Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  - Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities.
  - If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citigroup.
  - View the "EEO is the Law" poster, EEO is the Law Supplement, EEO Policy Statement, and Pay Transparency Posting.

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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