• Job Description

  Req#: 869983

  The Collision Center Junior Advisor plays a vital role in supporting the day-to-day operations of our Collision Center. This entry-level position focuses on intake of collision-related repairs, managing insurance claims, upselling UPD work, setting customer expectations, and keeping clients informed throughout the repair process. The Junior Advisor will also answer insurance-related questions and assist in administrative tasks across the shop.

  This role includes hands-on training designed to build essential skills in estimating, insurance negotiations, parts ordering, billing, and overall shop operations. With a structured career track, the Junior Advisor position offers clear growth opportunities toward becoming a fully trained Collision Center Adjuster or Advisor.

  Key Responsibilities:

  • Customer & Insurance Communication: Respond to customer inquiries and insurance-related questions with timely, professional communication.
  • Estimating: Learn how to write accurate vehicle repair estimates.
  • Parts Ordering: Understand how to identify, order, and track parts efficiently.
  • Insurance Negotiations: Develop negotiation skills to work with insurance companies on approvals, pricing, and repair processes.
  • CCC One Documentation: Maintain thorough and accurate records in CCC One.
  • Scheduling: Coordinate customer appointments, walk-ins, and tow-in repairs.
  • Paperwork Management: Process and review repair orders and documentation.
  • Cashiering & Repair Order Closing: Learn how to accurately calculate customer payments and process transactions.
  • Billing & Invoicing: Complete timely and accurate billing to ensure proper shop revenue.
  • Accounts Receivable: Monitor receivables to ensure payments are collected within the billing cycle.
  • Training & Development: Participate in structured training, including a six-month performance review and a 12-month development track.
  • Shop Support: Assist with all shop income-related activities and maintain the proper paper work to support efficient workflows.
  • General Assistance: Perform additional duties as required to support daily operations and customer needs.
  • Work Area Maintenance: Keep your work area clean and organized.

  Career Progression

  This position is designed with growth in mind. After 12 months of successful performance and training, candidates may be promoted to Collision Center Adjuster or Collision Center Advisor roles.

  • High school diploma or GED required.
  • College degree preferred, or 1 year of dealership experience.
  • Basic knowledge of Collision Center bookkeeping and accounts receivable.
  • Familiarity with dealership and Collision Center DMS systems is a plus.
  • Must be available to work Saturdays and holidays as needed.
  • Must be able to commute daily to New York City.

  EEO Statement

  Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

• About the company

Notice