• Job Description

  Req#: R370744
  Employer brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Employer sets the pace in a variety of innovative and fascinating businesses, creating career opportunities across a wide range of locations and disciplines. Employer is at the forefront of change and moves at an amazing pace, thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. If candidates share in Employer's passion for teamwork, vision to revolutionize industries, and goal to lead the future in media and technology, Employer wants them to fast-forward their careers.
  
  Job Summary:
  - Supervise a team of business to business Inbound Telesales Representatives focused on selling to small-to-medium business customers over the telephone
  - Motivate and coach representatives to achieve sales quotas
  
  Job Responsibilities:
  - Lead team by example in selling skills, funnel management, forecasting, product knowledge, and closing sales
  - Ensure CRM software is accurate and up to date on a daily basis
  - Coach and develop all sales representatives in providing superior customer service, achieving quality standards, and meeting performance expectations by giving timely and appropriate feedback
  - Hire, discipline, and terminate personnel as necessary
  - Conduct team meetings to improve skills, share best practices, and deliver key communications
  
  Additional Responsibilities:
  - Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas
  - Handle escalated customer calls in a timely manner and ensure customer satisfaction
  - Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve
  - Consistently exercise independent judgment and discretion in matters of significance
  - Regularly attend team meetings and maintain punctual attendance
  - Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
  
  Education and Experience:
  - Bachelor's Degree preferred, but applicants with a combination of coursework and experience or extensive related professional experience will also be considered
  - 2-5 years of relevant work experience
  
  Compensation and Benefits:
  - Base pay is one part of the Total Rewards that Employer provides to compensate and recognize employees for their work
  - Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus
  - Employer provides best-in-class Benefits to support employees physically, financially, and emotionally through the big milestones and in everyday life
  
  Additional Information:
  - This information has been designed to indicate the general nature and level of work performed by employees in this role and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
  - Employer is an EOE/Veterans/Disabled/LGBT employer and proud to be an equal opportunity workplace. All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• About the company

  Comcast Corporation is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States' largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.

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