• Job Description

  Req#: R382419
  Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
  Job Summary
  Responsible for investigating, processing and responding to criminal court orders and subpoenas for subscriber information, including but not limited to internet, phone, home security, wireless and mobile. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to lawful orders. Utilizes proprietary tool sets and business records to formulate an independent decision on the identification of a subscriber. Ensures that evidence collected or disseminated meets all company policies, legal and regulatory compliance criteria under Federal, State and local regulations. Processes law enforcement agency emergency requests in support of the Communications Assistance for Law Enforcement Act (CALEA). Works independently with limited supervision and general instructions for assigned tasks.
  Job Description
  Core Responsibilities
  • Perform independent analysis and draft responses to criminal court orders, subpoenas, search warrants and preservation requests on a case-by-case base for company and customer records and submit for approval and release. Company and customer records include but are not limited to, internet, phone, home security, wireless, and mobile.
  • Ensure requests are answered prior to both internal and court-mandated compliance dates and update internal ticketing systems appropriately.
  • Coordinate with third-party providers and internal agencies to obtain formal evidence in response to lawful orders; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.
  • Interpret said evidence against lawful order and determine whether appropriate to release to requesting agency under the correct lawful order and applicable statutes.
  • Interact with all levels of federal, state, and local law enforcement agencies relating to legal compliance matters.
  • Respond to law enforcement requests in matters of emergency or exigent circumstance by coordinating with requesting officials. Ensure proper documentation is received in each situation and within compliance with CALEA.
  • Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.
  • Maintain individual tickets and manage the overall system work queue.
  • Apply corporate policies, and pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions pertaining to telecommunication services, cable services, broadband internet services and communications fraud and privacy matters.
  • Build and maintain positive relationships with law enforcement agencies and internal clients across all regions in the technical, customer service and security organizations.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  Must Have Skills:
  • Research experience
  • Proficient in MS Word, Excel
  • Self-motivator
  • Teamwork / Collaborate Often
  • Time Management
  • Prioritize competing assignments/needs
  • Clear and effective communication is key with internal and external partners
  • Ability to work independently to accomplish tasks and meet objectives
  • Ability to work in a fast-paced environment
  Nice To Have Skills:
  • Compliance background
  • Law enforcement investigative background
  • Experience with policy and procedure-guided work
  • Experience with metric-driven performance and objectives
  About Our Perks & Benefits:
  We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
  Here's a look at just some of the perks and benefits we make available to our US-based employees:
  • Medical & Dental
  • 401(k) Savings Plan
  • Generous paid time off
  • Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
  • Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
  • Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
  Learn more at jobs.comcast.com/life-at-comcast/benefits
  Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
  
  Please visit the benefits summary on our careers site for more details.
  Compensation
  National Pay Range: $29.34 USD-$68.77 USD
  Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
  The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
  Education
  Bachelor's Degree
  While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  Certifications (if applicable)
  Relative Work Experience
  2-5 Years
  Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

• About the company

  Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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