• Job Description

  Req#: 210431875

  Employer Description

  JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
  
  We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
  
  J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore, and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

  Organization Description

  Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.

  Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  Job Description

  Wholesale Lending Services (WLS) is part of the Commercial Bank and provides lending services to multiple business units across the firm and around the world. The organization provides end-to-end lending services including loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management; customer service; construction management.

  Commercial Banking – Wholesale Lending Services – Executive Director

  This senior leadership role will report directly to the global head of Loan & Agency and be responsible for leading a sizeable lending services organization (circa. 120 employees) based in our Global Corporate Centre in Bangalore. Primarily, the group is responsible for a broad spectrum of operational responsibilities in relation to syndicated credit facilities where the firm participates as a lender. This highly visible role leads core production teams that are required to provide high-quality service to multiple internal and external parties including admin agents, issuing banks and borrowers in a complex, dynamic, multi-faceted and deadline driven lending environment.

  Primary responsibilities include:

  • Leading 3 core cross-LOB Productions teams responsible for Deal Set-Up/Funding, Loan Servicing, and Letter of Credit support functions
  • Senior oversight of productivity and quality, acting as senior escalation and BAU point of contact for CB and CIB business partners and stakeholders including deal teams, Credit Risk and internal Legal
  • Building and cultivating strong relationships with external parties, market vendors and industry associations, operating as an ambassador for WLS in the GCC and more broadly
  • Maintaining strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit/CCOR reviews, and operational risk deep dives
  • Driving connectivity, partnership, and engagement with WLS teams globally as part of a senior leadership team
  • Delivering a diverse and inclusive work environment that positively champions equity and mobility
  • Driving a deep change culture by continuously identifying, embracing, and executing process standardization and optimization opportunities
  • Partnering with Product Innovation & Change Management and Operational Excellence teams to implement automation opportunities and strategic solutions (workflow, tools, reporting) to reduce risk and deliver efficiencies
  • Identifying opportunities to grow existing and develop new teams in GCC locations
  • Reviewing and leading org structure change to optimize operating models globally
  • Designing and delivering high-quality, insightful MIS to drive a culture where risk, escalation, capacity/resourcing and other critical decisions are driven by quantitative and qualitative data
  • Engaging in client service priorities with a focus on measuring and improving client satisfaction

  Qualifications & key requirements

  • 15+ years financial services experience gained at a top tier investment/commercial bank
  • Significant experience leading large and complex operations
  • Experience managing multiple leaders at Executive Director and Vice President level
  • 5+ years syndicated loan product experience preferred but not a prerequisite
  • Outstanding leadership and interpersonal qualities
  • Exceptional communication skills
  • Fortitude, resilience, and determination to lead complex change initiatives
  • Awareness of operational risks occurring throughout the transaction lifecycle
  • Proven track record in thinking/acting strategically to influence complex business decisions globally
  • Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues
  • Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets
  • Ability to foster a collaborative team environment within and across functional organizations
  • Confidence to present key updates at senior management forums and executive committees
  • Excellent organizational and influencing skills to drive and implement change across teams & regions
  • Experience developing high-performance teams through continuous training and dynamic coaching
  • Track record of championing a diverse and inclusive work environment across geographical locations

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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