• Job Description

  Req#: 24018814

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Line of Business: Global Treasury and Merchant Operation includes: Global Treasury Fulfillment, Service and Operations supporting large corporate, commercial, and business banking clients. Merchant Operations providing merchant servicing including hardware deployment, settlement accounting, operations, training and technical support for small businesses

  Job Description:

  Receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity with clients/PA's/Internal associates and remove any holds, close cards or do any type of maintenance on the account. You will assist clients with any issue that arises. Provide excellent customer treatment.

  Job Qualifications:

  Strong customer service skills
  Flexible and willing to respond positively to change
  Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
  Excellent written and oral communication skills
  Ability to de-escalate difficult client situations
  Ability to multi-task as business needs dictate with phone and typing required
  Ability to work in a client based environment meeting goals
  Flexible with schedule as business needs arise
  Must have a strong and positive work ethic and follow Bank of America's Core Values
  Must be flexible and adapt quickly to change

  Desired Qualifications:

  ∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  ∙ Excels in working among diverse viewpoints to determine the best path forward
  ∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  ∙ Commitment to challenging the status quo and promoting positive change.
  ∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to
  

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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