• Job Description

  Req#: JR23110163

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  Reporting to the Mortgage Client Services Team, the Mortgage Analyst will work closely with business partners and the leadership team to meet/exceed our service level commitments and identify and execute opportunities to improve how we support our various teams and service our customers.

  
  Key Accountabilities and Responsibilities:

  • Liaising with Borrowers, Branches, Correspondents, and other teams to manage and coordinate welcome letters and payment set up for fundings and assumptions.

  • Act as the lead coordinator with other teams to ensure the smooth transition of extensions, discharges and various other tasks on a day to day basis.

  • Process the arrears collection process and handle the servicing of the loan accounts in default and work with the Mortgage Special Asset Team.

  • Maintaining and responding to Inquiries from Borrowers and Stakeholders received through our Management Inbox and various phone lines in a timely manner.

  • Review of monthly reporting for various tasks.

  • Participation in system testing and ad-hoc projects.

  • Review and release of wires and cheques within sign off limit as required.

  • Knowledge of tax and insurance processes and maintenance of Reserve Accounts in to assist other teams and Stakeholders.

  • Assist Borrowers having issues trying to access our on-line Mortgage Portal.

  • Processing day to day sundry tasks associated with managing a mortgage portfolio.

  • Peer review of completed work, and Peer training when required.

  • Ensure all written and electronic documentation meets compliance requirements, and maintaining highly organized and current data is kept up to date.

  How will you create impact?

  Our team works with all the other teams to coordinate certain processes and ensure that transactions are completed smoothly for the benefit of the Customer and Internal Stakeholders.

  What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

  • You thrive in teams and enjoy getting things done together.

  • You take ownership and build solutions, focusing on what matters.

  • You do what is right, work with integrity and speak up.

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

  What we are looking for

  • Effective verbal and written communication skills.

  • Ability to multi-task in a fast-paced environment.

  • Solid understanding of Commercial Mortgage Servicing and/or Residential Mortgage Servicing experience.

  • Strong analytical, research, problem solving, decision-making and conflict resolution skills.

  • Customer centric vision, with a solid understanding of the different needs of our customers.

  • Strong interpersonal skills with proven ability to influence and negotiate with colleagues and business partners.

  • Demonstrated professionalism and sound judgment.

  • Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment.

  What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

  Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.

  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
    We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Toronto, Ontario

  Salary range is expected to be between

  $58,650.00 CAD - $97,750.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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