Carrier Enterprise
Commercial Sales Engineer HVAC
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Job Description
- Req#: CE-12340
About the company
Carrier Enterprise proudly distributes the Carrier, Bryant & Payne brands of HVAC systems, as well as a full-line of aftermarket parts, supplies & accessories.
Description
Commercial Sales Engineer - HVAC Products | Carrier Enterprise |Knoxville
Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Sales Engineer at our [Location]. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Job Summary:
In this role, you will be responsible for supporting the Commercial HVAC Sales team by responding to sales leads from Sales Managers, Sales Engineers, and Account Managers. You will generate quotes for Commercial HVAC equipment sales to engineers, mechanical contractors, owners, and select residential replacement dealers. You will also provide technical support for products and dealer programs. This position works cooperatively with outside sales and other members of the sales distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. This position is eligible for performance-based bonuses and incentives.
Job Duties and Responsibilities:
Generate Sales: Generate new and repeat sales by providing product and technical information in a timely manner.
Determine Customer Requirements: Determine customer requirements and expectations to recommend specific products and solutions.
Recommend Products: Recommend alternate products based on cost, availability, or specifications.
Present Terms: Present price, credit, and terms in accordance with standard procedures and customers' profitability profiles.
Process Transactions: Accurately process customer transactions such as orders, quotes, or returns.
Prepare Quotes: Review and prepare quotes for plan and spec jobs, design/build projects, and replacement units.
Vendor Coordination: Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
Increase Sales: Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
Educate Customers: Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
Monitor Shipments: Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Customer Follow-Up: Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints or credits.
Provide Information: Fill requests for catalogs, information, or samples.
Stay Updated: Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, trade shows, or reading trade journals.
Maintain Files: Setup and maintain customer and job files.
Identify Trends: Identify trends in customer satisfaction or dissatisfaction.
Time Management: Manage time effectively, meet personal goals, and work effectively with other members of the distribution team.
Communicate Demand: Communicate to the purchasing department unexpected increases or decreases in demand for products.
Inventory Counts: Assist in scheduled physical inventory counts, attend all required sales meetings and events.
Maintain Proficiency: Maintain proficiency in using a personal computer, data entry terminal, and other common office equipment and software.
Follow Policies: Follow company policies and procedures.
Professional Image: Present a professional image at all times to customers and vendors.
Other Duties: Perform other duties as assigned.
Requirements:
3-5 years of HVAC experience, distribution experience preferred.
Exceptional interpersonal and communication skills.
Knowledge of HVAC design and application tools.
Proficiency with Microsoft Office applications.
BS in Mechanical Engineering or a related technical discipline preferred.
Driver’s License: Must be able to obtain and maintain a valid Driver’s License.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply
Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
Requirements:
3-5 years of HVAC experience, distribution experience preferred.
Exceptional interpersonal and communication skills.
Knowledge of HVAC design and application tools.
Proficiency with Microsoft Office applications.
BS in Mechanical Engineering or a related technical discipline preferred.
Driver’s License: Must be able to obtain and maintain a valid Driver’s License.
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