Percepta
Commercial Solutions Specialist - Automotive Industry (Remote)
This job is now closed
Job Description
- Req#: 0459G
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Comprehensive health, dental, and vision insurance packages
- 401(k) plan with company match
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Opportunities for career growth and development through training programs
- Supportive and collaborative work environment promoting teamwork and respect
- Employee discounts and assistance programs available
What to Expect (Job Responsibilities):
- Serve as the primary technical support for all Ford Pro Intelligence services
- Diagnose and resolve customer issues while guiding users through step-by-step solutions
- Escalate complex issues to appropriate teams, including Project Management and Customer Success Managers
- Capture and report customer support issue trends to management
- Maintain ownership of cases, ensuring adherence to service level agreements (SLAs)
What is Required (Qualifications):
- High school diploma required; associate or college degree preferred
- Minimum of 3 years of contact center experience
- Previous experience working on a Percepta or Ford program is advantageous
- Strong problem-solving skills with excellent written, verbal, and listening abilities
- Proven ability to work effectively in a fast-paced environment both independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Understanding of operations program handling processes
- Strong empathy and awareness of customer loyalty drivers
- Excellent organizational and time management skills
- Ability to multi-task effectively
#CustomerService #TechnicalSupport #CareerGrowth #RemoteWork #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
How we do it. As a company that builds customer loyalty, Percepta works to ensure most-favorable results from the programs we design for our clients. We recruit for the appropriate skill sets, properly train our personnel, and focus on critical i...
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