Do you, or a colleague in your network, have a passion for working directly with clients and impacting Vanguard's mission? Are you ready to challenge yourself with impactful work that will contribute to the long-term success of participants? Do you want to work in a collaborative environment where you will consult with plan sponsors to provide client-focused recommendations for a book of business?

Strategic Retirement Consulting's Participant Engagement Consulting team is looking for a Communication Consultant. The role will provide opportunities to:

• Consult with, motivate, and influence clients to drive positive outcomes by using data and thought leadership to identify key opportunities while demonstrating a deep knowledge of the Participant Experience, Vanguard solutions, and the plan sponsor's unique needs.
• Develop strategies that balance the needs of the client, participant, and business and oversee the implementation and measurement of the strategies.
• Present the Strategic Retirement Consulting value story to Vanguard clients and sales prospects.
• Positively influence plan sponsor/ client perception of the participant experience and creating opportunities to deepen participant relationships with Vanguard.

The ideal candidate will…

• Be consultative and influential with plan sponsors and internal stakeholders to drive positive outcomes.
• Have a passion for working with external clients (including retirement plan sponsors, consultants, and vendors) and excellent relationship management skills.
• Have the proven ability to interpret data and leverage the insights to drive recommendations with clients.
• Be a strategic thinker who can problem solve while managing multiple priorities through strong judgement and time management skills.

Responsibilities

• Represent Vanguard's participant experience to a book of business, ensuring they fully understand and appreciate our services and offerings.
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Consult with plan sponsor clients using key plan metrics, participant insights, and our proven participant communications approaches to drive positive participant outcomes.
• Leverage plan sponsor/ participant engagement data and insights to create and deliver participant engagement strategies. Identify trends for future application.
• Leverage Vanguard's proven communication best practices to engage participants.
• Participate in special projects and perform other duties as assigned.

Qualifications:

• Minimum five years related work experience, with strong client facing experience and executive presence (B2B preferred).
• Strong ability to consult with clients and influence their thinking, coupled with strategic and conceptual thinking, relationship building, and stakeholder management skills.
• Experience/familiarity with the 401(k) recordkeeping business preferred.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.