• Job Description

  Req#: 46904

  Amendment Type: Amendment #1

  Amendment Date: 06/05/2024

  Amendment Reason: Please note change in salary.
  

  • Job ID: 46904
  • Job Category: Communications & Marketing
  • Division & Section: Strategic Public & Employee Communications, Strategy & Relationships
  • Work Location: City Hall, 100 Queen St. W. Toronto, ON M5H 2N2
  • Job Type & Duration: Full-Time, 2 Temporary (12 month) vacancies
  • Salary: $86,716.00 - $112,255.00, Target hiring zone: $86,716 to $98,000
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 2
  • Posting Period: 03-Jun-2024 to 17-Jun-2024

  
  Looking to join a high-performing, fast-paced communications team where your work will truly make an impact on the lives of Torontonians? The Strategic Public and Employee Communications (SPEC) Division is responsible for communicating key City of Toronto programs and services to the public, City staff and media. We are looking for skilled Communications Advisors to join one of our five Centres of Excellence (COEs) within our Division. We have two immediate openings on the Employee Communications and Media Relations & Issues Management Centres of Excellence, but as part of this job call, we are also establishing a qualified candidates list for vacancies that we anticipate will soon become available. The candidate list is good for two years.
  
  SPEC Centres of Excellence

  In your cover letter, please specify the Centre(s) of Excellence you are most interested in.
  
  Strategy & Relationships
  Build and nurture relationships with City divisions as the primary contact responsible for communications strategy and counsel. Communication Advisors in this section develop annual workplans and serve as project managers for communications planning, execution and measurement with the other COEs.

  
  Employee Communications

  Lead city-wide internal communications as well as the development of communications for the City Manager (the leader of the Toronto Public Service) and senior leadership team. The unit is also responsible for internal communications planning, execution, employer branding and internal channels including the intranet.

  
  Public Education, Marketing & Creative

  Create compelling narratives to inform and educate the public through traditional, social and digital advertising campaigns, as well as various public education materials to achieve strategic objectives while reaching diverse audiences.

  
  Digital Engagement

  Provide communications leadership and ownership of the City's digital channels, including toronto.ca and corporate social media accounts. The unit directs the development of digital communications strategies, content and design standards, and digital brand and content planning and creation.
  
  Media Relations and Issue Management

  Develop and deliver media relations and issues management strategies and activities. The unit anticipates, monitors and works to mitigate issues and proactively engage with the media to build strong relationships and achieve balanced and informed coverage. The unit also protects and enhances the City's reputation.
  
  Responsibilities for this role may include:

  • Developing and implementing strategic communications plans to inform and engage the public, City of Toronto employees and/or the media.
  • Cultivating relationships with City divisions, agencies, vendors, media and other interested parties to advance City of Toronto initiatives and campaigns.
  • Providing strategic communications advice and counsel to internal divisions and partners.
  • Collaborating with cross-functional teams to ensure impactful and consistent messaging across multiple channels and platforms.
  • Writing, producing, editing and reviewing engaging communications products including videos, news releases, web content, social media posts, advertisements and newsletters.
  • Identifying, anticipating and mitigating reputational risks, and advising on emerging issues that can affect the City's brand and the achievement of its goals.
  • Establishing KPIs and evaluating and measuring outcomes against communications and/or operational objectives.

  
  Key Qualifications:
  

  1. Post-secondary education in a discipline related to the job function (communications, marketing, public relations, journalism) or a combination of education, experience and transferrable skills.

  2. Extensive experience (minimum five years) developing and executing communications strategies and plans and developing various communications materials.

  3. Experience developing communications strategies that effectively engage diverse audiences in ways that are culturally appropriate and are accessible and inclusive.

  4. Superior communication skills with excellent writing and editing skills for all communications channels and audiences.

  5. Ability to communicate effectively with all levels of the organization.

  6. Excellent organizational skills and attention to detail to prioritize and manage workload under tight timelines and competing deadlines.
  
  Hybrid Work Program

  This position is eligible for enrolment in the Hybrid Work Program which allows employees to work some days in the office and some days remotely, where operationally feasible. It is supported by the Remote Work Policy. In the hybrid work model, People Leaders will determine remote work arrangements with their team that best support operational requirements.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  
  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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