• Job Description

  Req#: REQ10294715

  Four Seasons Hotel London at Park Lane is looking to recruit a Communications Agent to join part of the Front Desk/Communications team.

  
  Your Role

  The Communications Team will answer and direct all phone calls, pages, radio requests, emails and faxes in an efficient, highly-courteous and most professional manner to achieve maximum customer satisfaction, while complying with all Four Seasons Telephone etiquette and standards.

  What we are looking for:

  • Previous experience in a similar position would be beneficial
  • Excellent communications skills with a strong command of the English language
  • MUST possess the legal right to work in the UK
  • Flexible schedule with the ability to work all shifts, weekends and bank holidays
  • Excellent customer service skills with the ability to anticipate guest needs and go the extra mile

  Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:

  • £34,000 package made up of service charge and salary .

  • Up to 5% of your salary per annum as a bonus.
  • Excellent Training and Career Development opportunities
  • Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service .
  • Free meals at Zest while on duty including fruits, coffee/ tea and ice cream available throughout the day
  • Holiday entitlement increases with years of service up to 33 days off

  • Free Life Insurance while on duty .
  • Opportunities to build a successful career with global potential
  • Season Ticket Loan & cycle to work scheme
  • Free Uniform dry cleaning available
  • Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year .

  • Access to Wagestream – a salary advance benefit

  • Employee Recognition Programmes
  • & many, many more surprises to discover !

  About Four Seasons Hotels and Resorts:

  Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do .

  We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us .

  We look forward to receiving your application!

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

Notice