• Job Description

  Req#: Req1248275
  Communications Analyst | S2 | Operations | Bradford

  Country: United Kingdom

  Interested in part-time, job-share or flexible working? We want to talk to you!

  Join our community.

  You will be involved in partnering directly with IT developers to expand the digital services available across the Customer Communication platform, focusing on delivering value add to customers and successfully delivery of multiple Santander initiatives. Working in an agile way, you will be key to the success of multiple key Santander initiatives for Customer Communication.

  You will also receive training on a external Industry software called 'Quadient' Inspire Interactive, this will enable you to create briefs and communications within the system, collaborate to test and put live communications, which will be sent to external SANUK customers via email, eDoc, print, SMS and push notification.

  The difference you’ll make:

  • Inputting in to design of new functionality, defining reconciliation and control models, testing of build and then successful use, to support migrations & projects

  • Providing communications to our customer

  • Raising awareness of risks and incidents

  • Managing controls/reconciliations, working with data and acting to resolve issues

  What you’ll bring:

  • Excellent organisational & planning skills with the ability to work proactively and prioritise within tight timescales

  • Attention to details and ability to manage stakeholders

  It would also be nice for you to have:

  • Some experience handling projects

  • MS office in particular Excel

  • Be proactive in identifying ways to improve processes/customer journey’s through go digital movement

  What else you need to know:

  We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

  By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

  
  This is a 12 months FTC role based in Bradford and our current expectation is at least 2 days in an office every week.

  Inclusion:

  At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

  
  How we’ll reward you:

  As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • £500 annual cash allowance to spend on our great range of benefits

  • Eligible for a discretionary performance-related annual bonus

  • We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

  • 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander’s success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

  Learn more about our benefits and family friendly policies

  What to do next:

  If this sounds like a role you’re interested in, then please apply.

  If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

• About the company

  Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

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