Work Location

This position will report onsite to the Corporate Headquarters location in Springfield, Oregon and is possibly eligible for a hybrid onsite and remote work arrangement for those who meet the program requirements. There will be an onsite onboarding period upon hire, followed by a regular Wednesday onsite schedule.

Compensation

• Base Salary: The full salary range for the Communications & Community Development Specialist position is $28.45 to $41.70 per hour, with new hires generally starting between $32.90 to $37.25 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees.
• Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Benefits

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

Position Overview

Develop strategic communications, providing writing and editorial support for member-facing and internal communications using words, stories, photos, and videos, with an emphasis on writing. Work with SELCO team members and community partners to develop and execute SELCO’s community development and financial education campaigns, programs, social media, and public relations.

SELCO Core Essential Functions

1. Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises, and Exceptional Customer Service Standards.
2. Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
3. Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
4. Consistently achieve individual performance goals and contribute to department and organizational objectives.
5. Represent SELCO with a high level of integrity and professionalism.
6. Adapt to and support change to accomplish SELCO’s goals and objectives.
7. Actively participate in and/or lead required meetings and trainings.
8. Perform other duties as assigned.

Position-specific Essential Functions

1. Collaborate with stakeholders at all levels to provide writing, editorial, and communications consulting services for internal and external audiences, with an emphasis on community development and financial education.
   1. Serve as writer and/or editor for letters/emails, web pages, educational resources, and other content to support and increase awareness of SELCO’s community engagement efforts. Ensure appropriate stakeholder input/review/approval; ensure communications remain current.
   2. Work with team members across the organization to develop and execute internal communications, including articles, stories, announcements, and other intranet content.
   3. Collaborate with team members to ensure content aligns visually and conceptually across platforms.
2. Support the planning, execution, and administration of community development activities, including SELCO-hosted events, sponsorship opportunities, volunteer events, or other initiatives.
   1. Work with leadership to determine program goals, opportunities, success metrics, and program commitments.
   2. Work with community nonprofits, schools, and similar organizations to identify mutually beneficial opportunities for program support that fit SELCO’s program goals and provide positive visibility.
   3. Develop and maintain positive, productive relationships with community partners.
   4. Measure results and seek input from stakeholders to identify opportunities for improvement.
3. Support the development, planning, execution, and administration of SELCO’s financial education programs and outreach to nonprofits, schools, SELCO members, and communities throughout SELCO’s service area.
   1. Source and adapt financial education content and curriculum for traditional/nontraditional classroom settings and participants of all ages.
   2. Coordinate curriculum delivery, including scheduling webinars and seminars, collaborating with facilitators, and ensuring content is tailored to intended audiences.
   3. Measure results and seek input from stakeholders to identify opportunities for improvement.
4. Assist in responding to emails and feedback submitted through the website, social media, and other channels.
5. Represent Marketing by leading and participating in projects, including Strategic Business Initiatives.
6. Partner with vendors to process invoices, manage software subscriptions, understand contracts, and maintain positive business relationships.
7. Demonstrate creative and innovative thinking and foster this environment with team members.

Skills and Abilities

The position requires:

1. Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
2. Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
3. Excellent journalistic and business writing skills.
4. Excellent interpersonal skills with the ability to build collaborative relationships with individuals and groups at all levels both within and outside the Credit Union.
5. Strong computer and software skills, including Microsoft Office 365 applications.
6. Basic graphic design and video production skills, including use of Adobe Creative Cloud tools.
7. Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
8. Strong problem-resolution and problem-prevention skills.
9. Willingness and ability to receive, give, and apply coaching and feedback.
10. Ability to work accurately with close attention to detail.
11. Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
12. Ability to maintain confidentiality of sensitive information.
13. Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
14. Ability to perform and complete tasks despite background noise and interruptions.

Education and Experience

1. High school diploma or equivalent; and
2. Bachelor’s degree in Marketing, Journalism, Communications, or related field or equivalent related experience preferred; and
3. At least two (2) years of experience in a marketing-, corporate communications-, or community development-related position; and
4. Valid Oregon driver’s license; and
5. Must be bondable.

Physical Demands

While performing the job duties, approximately 80% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 40 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Interaction and Work Environment

Reports to: Community Development Supervisor
Work areas are inside in a climate-controlled environment with background noise. Some evening or weekend hours is required as needed for maintaining website and social media.

Material and Equipment Used

Computer, phone, scanner, copier, digital camera, web and video cameras, general office supplies, and a variety of devices (tablets, cell, etc.)

Acknowledgement

I have received and reviewed a copy of the Communications & Community Development Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.