• Job Description

  Req#: 822379264

  GENERAL FUNCTION: Under the direction of the Branch Director, the Communications & Support Assistant will support Farha Sports Complex by providing administrative and operational assistance. This position is responsible for a variety of tasks including answering inbound calls, managing player data, preparing game materials, processing registrations, and assisting with communication and retention efforts.

  MINIMUM ENTRY REQUIREMENTS

  Education/Experience Requirements:

  1. Minimum age of 21
  2. Minimum of 1 year customer service and back-office experience required.
  3. Microsoft office experience required.

  Physical/Mental Requirements:

  1. Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand and/or sit for extended periods of time, walk, lift and/or move up to 30 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks.
  2. Must have ability to communicate effectively, both orally and in writing.
  3. Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment.
  4. Must be detail oriented and exhibit a high degree of accuracy and alertness.
  5. Must exhibit initiative in the absence of supervision.
  6. Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
  7. Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines.
  8. Must possess ability to exercise high levels of discretion and confidentiality.
  9. Must present a neat and professional appearance at all times.

  Job Requirements:

  1. Commitment to the YMCA mission, vision and values
  2. Must attend New Employee Orientation within 30 days of hire
  3. Complete CPR/AED, First Aid, and O2, in accordance with Conditions of Employment
  4. Learn all emergency procedures and action plans for the branch
  5. Understand and abide-by all policies and procedures as set forth by the association
  6. Work a schedule that reflects the needs of the branch

  JOB RESPONSIBILITIES

  Player Management:

  1. Making balance due calls to participants.
  2. Answering inbound calls regarding programs and answer basic questions.
  3. Entering scores and updating player rosters.
  4. Printing and distributing scoresheets for upcoming games.
  5. Updating and maintaining practice schedules in Team Sideline software.
  6. Sorting and scanning registration forms for accuracy and completeness.

  Registration & Retention:

  1. Processing registration forms and ensuring proper data entry.
  2. Assisting with retention calls to lapsed participants.

  Communication:

  1. Facilitating weekly communication with coaches, players, and families.

  Awards & Inventory:

  1. Sorting awards for all programs and ensure proper distribution.
  2. Generating and maintaining operations report on rental equipment.

  Other:

  1. Participating in Strong Community Campaign.
  2. All other duties as assigned.

  EFFECT ON END RESULT: Ensure the smooth operations in support functions for the branch to support program operations resulting in improved efficiencies and increased participant satisfaction and retention.

• About the company

  With a focus on youth development, healthy living, and social responsibility, strengthening communities is our cause. Everyone has heard of the Y. But there’s so much more to the Y than many people realize. From exercise to education, from jumping r...

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