• Job Description

  Req#: JR23080891

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  Communications Manager, Bilingual

  The Opportunity

  Reporting to the Director of Canada Communications, you’ll be a key member of a rockstar team of communicators that provide outstanding communications and events for our Canadian colleagues. In this role, you’ll develop and deliver communications strategies related to some of our top strategic priorities and initiatives across mainly digital channels that are engaging, insightful and audience focused.

  Key Responsibilities

  • Drive comprehensive executive communications support for some of Manulife’s most senior leaders in Canada
  • Develop integrated communications plans, bring them to life through encouraging programs and tactics, and consistently measure to ensure we’re hitting the mark
  • Build strategic partnerships with key segment and global business partners to capture and share relevant information that ensures colleagues are connected to our global mission, understand our strategy and the role they play in it, take pride in the products and services we offer, and are engaged in our award-winning culture.
  • Collaborate with segment and global communications colleagues to ensure consistent messaging, positioning, timing and language
  • Provide direction and liaise with service providers: branding and creative, translation, web and production.
  • Be an engaged and active member of the Manulife Canada Communications team

  Skills Required

  • Excellent writing, presenting and editing skills in English and French
  • At ease advising and partnering with senior executives
  • Outstanding writing and story-telling skills with the ability to work through and simplify sophisticated issues.
  • Significant experience across multiple internal/corporate communications areas (e.g. strategy communication, transformation messaging, engagement, people, culture and brand)
  • Digital-first attitude
  • Ability to balance multiple projects and priorities within reasonable timelines
  • Excellent communication skills with the ability to influence, negotiate and build consensus effectively.
  • A high degree of comfort working in an environment of transformation, where change is a constant
  • Strong attention to detail
  • Innovative, creative, proactive self-starter with a keen sense of urgency and initiative
  • Ability to work both independently and as part of a distributed team
  • Advanced proficiency Office 365 applications

  Experience & Education Requirements

  • Bilingualism (French and English)
  • Bachelor’s Degree required in marketing, communications, English, journalism or related field
  • 8+ years of experience in internal/corporate communications
  • External communications/thought leadership experience an asset but not a requirement
  • Large- and small-scale event management experience
  • Experience working with a shared services team; better yet, in a matrix
  • Experience in executive communications - emails, town halls, presentations, speeches, thought leadership, annual communications planning

  
  What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

  What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

  
  Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

  #LI-Hybrid

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Waterloo, Ontario

  Salary range is expected to be between

  $77,250.00 CAD - $139,050.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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