• Job Description

  Req#: 87607

  The City is searching for qualified persons to join the Lynn Haven Police Department as Communication Officers/Dispatchers. Supervised by the Communication Manager, communication officers learn the essential job tasks associated with dispatching police for service and entering secure data into the Computer Aided Dispatch System. The 911 communications center serves both emergency 911 and non-emergency calls. Communications Officers work 12-hour shifts to meet the needs of a 24-hour, 7-day-a-week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various rotating days off, including guaranteed overtime at 1 ½ the hourly rate.
  
  Candidates must have a high school diploma or GED, a valid Florida driver's license, and must successfully complete FCIC/NCIC Certification and Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment. Offers of employment are contingent upon successful completion of all testing requirements, including a background investigation, interview process, and other screenings as deemed necessary and appropriate.

  RESPONSIBILITIES

  • Works shifts of up to 12 hours or more depending on the assignment and operational needs of the department and may also work at any time during a 24-hour period, including shifts during the day, afternoon, or overnight.
  • Acts as the voice of the police department and gathers important information that ensures the police will arrive at the scene of emergency as quickly as possible and the officers will have intelligence as to the situation to which they are responding.
  • Reassures citizens, gathering and documenting vital information as quickly and accurately as possible.
  • Assigns emergency calls to police officers in the field using Computer Aided Dispatch (CAD) and relays call information through direct radio communications to police officers.
  • Performs computer clearances and information searches for police officers and investigators using the National Crime Information System (NCIC) and Florida Crime Information System (FCIC).
  • Performs other duties as assigned.

  QUALIFICATIONS

  • High school diploma or GED required.
  • Must have a valid Florida driver’s license.
  • Knowledge of modern principles and practices of police work, the criminal justice process, laws, and ordinances.
  • Able to analyze disputed and complex situations objectively and to determine the proper course of action.
  • Able to cope with situations firmly, courteously, tactfully, impartially, and with respect for the rights of others.
  • Able to react quickly and calmly under dangerous and/or emergency conditions.
  • Able to express oneself clearly and concisely both verbally and in writing.
  • Able to maintain effective working relationships with peers, supervisors, and the public.
  • Perform skills in the use of personal computers and the programs and applications associated with assigned duties and responsibilities.
  • Willing and able to work assigned schedules, as outlined in the job description.
  • Knowledge of the operations of a Police Emergency Communications Center.
  • Skill in oral and written communication, handling conflict and uncertain situations, handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Ability to work in close quarters and to wear a telephone headset.
  • Ability to apply telephone interviewing techniques, quickly and accurately obtain appropriate information, learn and communicate emergency pre-arrival instructions.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public.
  • Ability to type at least 35 net words per minute.
  • Ability to pass FCIC/NCIC Certification and the state-mandated exam to obtain the Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment.

  Benefits

  The City of Lynn Haven offers a competitive, robust benefits plan, with the City covering 100% of the cost of various benefits to include MDLive, Life and Accident Insurance, and Long-term Disability. In addition, the employee may opt to add additional insurance. A list of all available benefits is as follows:

  • MDLive - Virtual Medical Care (provided by the City)
  • $50,000 of Life & $50,000 of Accidental Death and Dismemberment Insurance (provided by the City)
  • Long-term Disability Insurance (provided by the City)
  • Major Medical Insurance (Florida Blue-Blue Options)
  • Dental Insurance (Florida Combined Life)
  • Vision Insurance (MetLife VSP)
  • Short-term Disability Insurance
  • Supplemental Life Insurance Options
  • Critical Illness and Accidental Insurance Options
  • Flexible Spending Account

  Employees also earn Paid Time Off (PTO), Personal Paid Time Off (PPTO), 13 Paid Holidays, as well as time off for jury duty, bereavement, and military leave.

  The City also provides a DEFINED BENEFIT PENSION PLAN, including a Deferred Retirement Option Plan (DROP).

• About the company

  W.H. Lynn was a Senator from the state of New York and publisher of the 'Grand Army of the Republic (GAR) National Tribune'. With an aging forum in the readers of his publication, Lynn saw an opportunity to help his fellow veterans and himself. Lynn pu...

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