• Job Description

  Req#: 506834

  Job Title:	Communications Operations Manager	Job Code:	COMMOPS
  Category:	NBU	Level:	Specialist II
  Salary Grade:	NBU3	FLSA Status:	Exempt
  Department:	992016 - COMMUNICATIONS - NBU PROF	Location:	Main Library
  Reports to:	Director, Marketing & Communications
  Supervisory:	No	Date:	08/2024	Last Revision:	08/2024
  Salary Range Minimum:	$50,461 annually
  Posted 8/23/2024

  Stark Library is seeking a Communications Operations Manager to lead the Communication department's project workflow related to branding, marketing, and digital presence. The role reports to the Director, Marketing & Communications. The ideal candidate will be flexible, organized, and have excellent attention to detail.

  In addition to providing a unique opportunity, this position offers a community-minded and inclusive work environment, competitive compensation, as well as generous paid time off including vacation, sick time (accrued at 120 hours/year), 10 paid holidays, and up to 2 floating holidays per year. In addition, the Library offers a robust benefits package including medical, dental, vision, employer-paid life, participation in the Ohio Public Employee Retirement System, and additional voluntary benefits.

  If this opportunity interests you, and you feel you may be a good fit for this position (detailed job description below), please complete an online application and submit your resume.

  
  

  Job Summary

  The Communications Operations Manager manages the workflow of key projects in the Communications department, contributes to the development of strategies for the Library’s digital presence, and performs long-term, critical analysis to increase effectiveness of the Library’s digital efforts.

  Essential Functions

  • Sets and maintains project calendar and workflow for the department
  • Formulates goals, plans, and procedures for the successful completion of assigned projects
  • Oversees creative timelines and proactively alerts team members of deadlines to ensure key deliverables are on time
  • Exercises independent judgment to resolve issues throughout project life cycle
  • Monitors and approves print and digital submissions by Communications team
  • Completes graphic design projects, including the creation of print and digital pieces, as needed
  • Helps maintain brand integrity and consistent messaging across all electronic channels
  • Monitors social media analytics to understand audience, experiment with new strategies, and make informed decisions on how to refine digital presence for the Library
  • Evaluates the effectiveness of the Library’s online efforts, analyzing key metrics, measuring outcomes and identifying trends, with a goal of driving web traffic and online engagement
  • Keeps current on industry best practices and trends in email marketing and social media

  Other Functions

  • Assists in crisis communications, as needed
  • Assists with finalizing employee newsletter and other internal communications, including editing and proofreading
  • Creates, uploads, and collaborates on website content
  • May write blog posts as needed
  • Other duties as assigned

  Qualifications

  Education and Experience

  • Bachelor’s degree in Design or Marketing, Communications, Public Relations, or related field
  • Minimum 5 years’ experience in related field
  • Equivalent combination of education and experience may be considered in lieu of the above
  • Professional social media management experience is required
  • Previous project management experience preferred

  Core Competencies

  Collaborates Communicates Effectively Customer Focus Interpersonal Skills Situational Adaptability

  Knowledge, Skills, Abilities

  • Intermediate proficiency with Adobe Suite, Meta Business Suite
  • Intermediate proficiency in software applications such as Canva, MS Publisher, and other similar products
  • Intermediate proficiency in Microsoft Word, Excel
  • Strong organizational skills
  • Strong problem-solving skills
  • Demonstrated attention to detail
  • Knowledge of Wrike is a plus

  Working Conditions and Physical Requirements

  • This job operates in a professional office environment with exposure to central climate control, overhead lighting, and low-to-moderate noise levels.
  • While performing the duties of this job, the employee is regularly required to speak and hear, sit for extended periods of time, stand, walk, bend, stoop, use hands and fingers to perform repetitive motions, and reach with hands and arms, and to lift, push, or pull objects weighing up to 15 pounds. It requires the ability to use standard office equipment including computers.
  • Some travel by personal automobile for frequent off-site meetings in various settings may occur. Occasional overnight travel may be required.
  • Standard working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Performing work tasks outside of these hours, including weekends, may be required due to the community service nature of the Library and hours open to the public.

  The intent of this description is to provide a representative summary of the essential duties and responsibilities of an individual working in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .

• About the company

  Stark Library has 10 locations, 6 mobile libraries, and a 24/7 digital branch, serving nearly 2 million visitors a year. We invite everyone into a welcoming place, inform them with resources to help them grow, and send them out to transform the world.

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