Employer Industry: Telecommunications

Why consider this job opportunity:
- Excellent benefits package including medical, dental, and vision plans starting on day one
- 401(k) with 100% company match starting from the first day of employment (up to 5% of eligible compensation)
- Tuition reimbursement up to $5,250 in the first year
- Opportunities for career advancement and recognition through awards programs
- Collaborative and inclusive work environment recognized as one of Forbes’ “America’s Best Midsized Employers” for 2021-2023
- Flexibility required, including some weekend work, to manage social media activities

What to Expect (Job Responsibilities):
- Monitor and manage social media channels for customer inquiries and feedback
- Respond to comments, messages, and mentions on social platforms and review sites in a timely manner
- Manage the customer support site, creating and updating self-help articles and videos
- Track and analyze response metrics to improve engagement and response times
- Collaborate with content creators to ensure alignment in messaging and provide insights on customer sentiment

What is Required (Qualifications):
- 3 years of experience in social media management
- Strong written and verbal communication skills
- Ability to handle challenging situations with empathy and professionalism
- Proficiency in social media platforms and analytics tools
- Excellent organizational skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Knowledge of social media management tools (e.g., Sprout Social)
- Familiarity with crisis management strategies in a digital context
- Ability to work independently and as part of a team

#Telecommunications #SocialMediaManagement #CareerOpportunity #EmployeeBenefits #DiversityAndInclusion

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