• Job Description

  Req#: C9388-25-0643?language=en&page=287&sort=publicationDateDesc

  Job summary

  As a Communications Specialist, the role involves maintaining and supporting the Health Community's voice and data network infrastructure, ensuring seamless operation and reliability. This includes handling business-as-usual activities such as resolving service desk requests, performing planned maintenance and upgrades, and addressing complex technical faults that may impact service delivery.

  The role requires active participation in project work to implement new systems and technologies, improve existing infrastructure, and plan for future capacity and functionality improvements. A key responsibility is to identify and resolve complex technical challenges that directly affect the delivery of patient care, ensuring that clinicians and staff have the best possible support from IT services.

  Main duties of the job

  • Assist in supporting the voice and data networks for the South Devon Health Community, where the HIS has responsibility for providing these services
  • Good understanding of the TCP/IP network protocol and network addressing issues, including those specific to the NHS.
  • Good knowledge of firewall technology and understanding of managing a secure IT environment.
  • Assists with ensuring the voice and data communications networks perform to agreed service levels
  • Assists in diagnosing networking faults, providing solutions and escalating to senior technical personnel or external suppliers where appropriate
  • Assists in ensuring maximum availability of Network & Telephony services to users involving out of hours work where necessary.
  • Take part in the out of hours on call rota to ensure availability of services 24x7x365
  • Assists in managing the access control and operation of the secure gateway to the NHS network and the Internet, as defined by IT Security Policy.
  • Ensures quality documentation for areas of responsibility
  • Provides prompt resolution of problems and responds to emergency call-outs
  • Ensures data network cabinets are routinely cleaned and inspected

  About us

  Why Work With Us

  You will be part of a small team responsible for managing the network infrastructure underpinning digital systems in the local health community and wider One Devon area.

  You will contribute towards the achievement of our goal of making a positive impact upon the lives of patients and staff, through the provision of a robust and functional digital infrastructure. You will be working within a supportive, innovative and modern environment where ideas are shared and valued.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 to £36,483 a year per annum

  Contract

  Fixed term

  Duration

  15 months

  Working pattern

  Full-time

  Reference number

  388-7021880-A&C

  Job locations

  Regent House

  Regent Close

  Torquay

  TQ2 7AN

  
  

  Job description

  Job responsibilities

  The role requires building and maintaining productive working relationships with a range of stakeholders, including clinicians, customer organisations, technical and non-technical teams, other NHS organisations, and suppliers. Effective communication within and between teams is essential, supported by timely and professional documentation to ensure transparency and collaboration.

  The role also involves planning and organising work effectively, ensuring resources are scheduled and deployed efficiently. This includes managing BAU activities as well as project work, following established methodologies such as PRINCE to ensure smooth execution.

  A key responsibility is the management, development, and maintenance of the Network & Telephony infrastructure. The role is accountable to the Networks & Telephony Manager, IT Operations Manager, Deputy IT Operations Manager, and HIS Director, while also being responsible for delivering high-quality service to external stakeholders, including project partners and healthcare organisations such as CCGs and GP practices.

  The Communications Specialist also plays a role in the financial and resource management of network and telephony equipment, including carrying out procurement activities to support operational needs.

  Leadership ability is integral to the role, with responsibilities including overseeing Telephony Analysts and Associate Communications Specialists in carrying out infrastructure tasks. Additionally, the role supports the SDHIS Apprenticeship Programme by providing training, mentorship, and guidance to apprentices, contributing to their professional development.

  The role involves organising and managing meetings, producing professional documentation, and maintaining a high level of technical proficiency in voice and data networking technologies. Ensuring that all documentation and systems within the department are accurately maintained is a critical aspect of the position, supporting both operational efficiency and compliance with industry standards.

  Job description

  Job responsibilities

  The role requires building and maintaining productive working relationships with a range of stakeholders, including clinicians, customer organisations, technical and non-technical teams, other NHS organisations, and suppliers. Effective communication within and between teams is essential, supported by timely and professional documentation to ensure transparency and collaboration.

  The role also involves planning and organising work effectively, ensuring resources are scheduled and deployed efficiently. This includes managing BAU activities as well as project work, following established methodologies such as PRINCE to ensure smooth execution.

  A key responsibility is the management, development, and maintenance of the Network & Telephony infrastructure. The role is accountable to the Networks & Telephony Manager, IT Operations Manager, Deputy IT Operations Manager, and HIS Director, while also being responsible for delivering high-quality service to external stakeholders, including project partners and healthcare organisations such as CCGs and GP practices.

  The Communications Specialist also plays a role in the financial and resource management of network and telephony equipment, including carrying out procurement activities to support operational needs.

  Leadership ability is integral to the role, with responsibilities including overseeing Telephony Analysts and Associate Communications Specialists in carrying out infrastructure tasks. Additionally, the role supports the SDHIS Apprenticeship Programme by providing training, mentorship, and guidance to apprentices, contributing to their professional development.

  The role involves organising and managing meetings, producing professional documentation, and maintaining a high level of technical proficiency in voice and data networking technologies. Ensuring that all documentation and systems within the department are accurately maintained is a critical aspect of the position, supporting both operational efficiency and compliance with industry standards.

  Person Specification

  Qualifications and Training

  Essential

  • Good knowledge of all aspects of voice & data networking
  • Good knowledge of network security devices such as firewalls
  • Good knowledge of TCP/IP networking and associated network addressing issues, including addressing issues specific to the NHS

  Desirable

  • Networking Certifications
  • knowledge of HP Aruba products including ClearPass

  Person Specification

  Qualifications and Training

  Essential

  • Good knowledge of all aspects of voice & data networking
  • Good knowledge of network security devices such as firewalls
  • Good knowledge of TCP/IP networking and associated network addressing issues, including addressing issues specific to the NHS

  Desirable

  • Networking Certifications
  • knowledge of HP Aruba products including ClearPass

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Regent House

  Regent Close

  Torquay

  TQ2 7AN

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Regent House

  Regent Close

  Torquay

  TQ2 7AN

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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