• Job Description

  Req#: R-2023-35578

  Department:

  Culture & Communications

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Communications Summer 2024 Internships

  Please print/save the job description because it won’t be available after you apply

  Southwest Airlines' Communications Internships span across several different Teams within our Internal Culture & Communications (C&C) and Customer Support & Services (CS&S) D epartments . Interns may be asked to support a variety of projects within one or more of the following Teams:

  Public Relations & Internal Communi cations Internships:

  • Our Communications Teams create content for multiple communication channels, including digital signs, SWALife (Company intranet), Community blog, the One Report (annual corporate social responsibility report), multimedia project requests, and more. The Communications Intern would gain exposure to these areas and work closely with the Corporate Citizenship Team on various projects and research.
  • Interns may be asked to support a variety of projects within any one of these Teams:

  • Corporate Communications: Provides guidance and develops strategic communication plans about various Company initiatives and topics, including Benefits and Wellbeing, Company Awards, Company Culture, Employee Insights, Facilities, Supply Chain, Technology, Training and Development, and more
    

  • Operational Communications: Develops and provides communications tailored to the six major operational frontline workgroups [Flight Operations, Inflight Operations, Ground Operations, Technical Operations (Tech Ops), Network Operations Control (NOC), and Customer Support & Services (CS&S)], including targeted newsletters
    

  • External Communications (Public Relations): Are you interested in media relations and desire to learn more about Southwest’s proactive and reactive media strategy? The Public Relations Team supports the development of media materials, event planning, commercial and financial results announcements, and proactive and reactive media relations, including crisis response and social media strategy and execution

  Duties and Responsibilities of the Public Relations & Internal Communications Internships :

  The duties and responsibilities of the Communications Intern may include but are not limited to:

  • Edit and proofread Company material

  • Attend cross-functional meetings as needed

  • Complete special projects and assist with special events as needed

  • Write articles for our intranet ( SWALife ) and other Companywide communication channels, department publications, Southwest’s onboard digital magazine (“The Scoop”), and draft copy for digital signs ( SWALife TV)

  • Draft press releases and write executive bios

  • Draft and distribute regular and ad hoc communications for C&C and Leaders

  • Support communication for Southwest initiatives, including communication planning, content development, and project management

  Customer Support & Services (CS &S) Communications Internships:

  The Communications Specialist supports multiple communication efforts within CS&S, including maintaining the CS&S site pages on SWALIfe , internal communications, small department video productions, and overseeing and managing all Customer Rep procedures.

  Duties and Responsibilities of the Customer Support & Services (CS&S) Communications Internships:

  The duties and responsibilities of the Communications Intern may include but are not limited to:

  • Write, edit, and proofread frontline communication in coordination with CS&S Senior Leadership, internal workgroups, and other Southwest Departments

  • Create graphics that align with Corporate Brand

  • Translate traditional written communication into info- graphics

  • Utilize web publishing tools on a daily basis to create, deliver, and maintain content on CS&S intranet and knowledge base sites

  • Provide friendly service to and maintain positive relationships with all Internal Customers

  More details for all Communications Summer 2024 Internships:

  Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. We entrust our Interns to make an impact on their Team in real-time projects, work toward Company initiatives, and achieve our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air trave l , all while having fun and developing yourself as a future professional.

  
  As an Intern , you can expect to:

  • Join Southwest as a S ummer 202 4 Intern, with a 12-week internship lasting from May 21 to August 9 , 2024 .

  • Work onsite at our Corporate Campus in Dallas, TX.

  • Workplace flexibility for 50% of the time is typically available, but Interns are expected to be onsite for Intern- related events .

  • Dedicate 40 hours each week to your internship responsibilities and tasks.

  • Receive hourly pay of $22 and receive a one-time $1,000 stipend on your first paycheck .

  • Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel) .

  • Interns will be provided any required equipment, such as a laptop, for the internship.

  Knowledge, Skills, and Abilities:

  • Excellent oral and written communication skills required . Must possess a strong proficiency of the English language, including superior grammar, spelling, and organizational skills

  • Proficiency with Microsoft Office applications, specifically Word, Excel, and PowerPoint, is required

  • Understanding of the airline/travel industry preferred

  • Possess a strong understanding of how Customers and Employees use communication channels to communicate with the Sou thwest Brand

  • Ability to work independently and the willingness to function as part of a Team

  • Ability to handle multiple projects under tight deadlines and work well under pressure

  • Must have the ability to comprehend , proofread, and edit a variety of documents with a keen eye for accuracy and attention to detail

  • Must handle confidential and sensitive information with the utmost professionalism

  Basic Qualifications:

  • High School Diploma, GED, or equivalent education required

  • Must be at least 18 years of age

  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • You must have a valid U.S. Social Security Number to complete the full hiring process

  • This position requires authorization to work in the United States as a perman ent employee without sponsorship now or in the future

  Education:

  • Progress toward a degree, major or minor, in C ommunications , Journalism, Graphic Design or similar degree

  • Minimum sophomore status. May not have an undergraduate graduation date of May 2024 or prior , unless already enrolled in a full-time graduate degree program at the time of application

  • To be eligible, you must be currently enrolled as a full-time student as defined by your university at the time of application

  • Minimum 2.5 cumulative GPA at the time of application
    

  Time Commitment and Pay:

  • Required: Full time 40hrs a week

  • Must maintain a consistent weekly schedule during normal business hours at a max of 8hrs per day

  • You must reside in Dallas, TX during the internship and work a hybrid schedule of at least 50% in office and be onsite for applicable intern events

  • Program Dates: May 21 st – August 9 th , 2024

  • $22 per hour + $1,000 stipend paid one time on first paycheck

  To apply, you must submit your application and upload a resume for each role online at careers.southwestair.com .

  We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need accommodation at any point in the hiring process due to a disability, you may email the Accommodations Team or call 877-792-4792.

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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